John Conner Email & Phone Number

Alexandria

• Provided Tier 1-4 remote and onsite technical support for desktop, server, and networking issues
• Designed, implemented, and trouble-shot on-premises networks with multiple WAN and VLAN configurations, to include but not limited to cabling, routing, switching, internet, and overall network architecture
• Performed systems administration for the latest windows operating systems, including Windows Server 2008/2012 R2, Exchange 2010/2013/2016 servers, and Windows 7/10 workstations
• Facilitated complex application and server consolidation from client acquisitions and mergers
• Maintained client security levels and confidentiality of information
• Designed, implemented, and maintained the AlienVault SIEM network security platform for two national restaurant chains

• Provided an advanced level of support with more complex troubleshooting for workstation, server and network related issues, including but not limited to: Operating system functionality, Software installation and.
• Performed systems administration for Windows Servers, Exchange servers and Desktop operating systems across multiple customers.
• Managed cases according to defined severities and case priorities
• Monitored trends from reported client cases to isolate possible chronic issues for software, workstation, server or network infrastructure that indicate failing hardware or software corruption
• Provided technical guidance to Tier I Technicians by assisting with customer issues or providing informal training.
• Maintained CRM support documentation for assigned clients by updating admin passwords, software support and installation, network equipment changes, server changes and the like, whenever possible and not done by.

Fair Oaks, VA

Troubleshot, diagnosed and resolved device issues on iOS, android, and Blackberry mobileoperating systems.Provided a complete, personalized solution to the customer based on their current and futureneeds.Provided excellent customer service.