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Experienced leader in the fields of Customer Success, Business Development and Sales Operations, in world-class B2B SaaS organizations ranging from start-ups to Fortune 500. Building and managing large CS and Sales Development (BDR) orgs. (including quota-carrying Account Managers), and Sales Operations teams across multiple regions and segments from SMB/Startup to Large Enterprises, I have scaled subscription-based business models in hyper-growth settings. In addition to varied experience and cross-functional working, I believe success is founded on an intentional approach to diversity hiring and a focus on developing managers and individual team-members. I am passionate about leveraging technology to promote equality in society and create efficiencies in the market, and I seek to work in organizations with similar goals, a culture of continuous growth and learning, with a focus on the customer in decision-making and prioritization.As leader of the Americas Sales Development organization at Stripe:- Team prospects into all customer segments from small users/startups to large enterprises, and is responsible for the qualification and management of pipeline generated via inbound and outbound channels.- Key part of GTM program at Stripe - responsible for generating over $200M pipeline per quarter, with track record of hitting and exceeding targets.- 80-person team including multiple layers of managementCore Competencies:- Building and leading Business Development, Customer Success and Operations teams (small groups to 90+ person organizations)- Scaling processes to drive SaaS growth including customer segmentation & services, compensation models, and customer engagment measurement.- Professional development and performance management of individual contributors to multiple-layers of people-managers- Employee engagement, career-pathing/profiles and career coaching.- Data-driven decision-making models and business insights.- Building data infrastructure, tools and reporting to support forecasting/reactive action and long-term business direction.- Account management – from strategic (high touch) to highly-scaled (1:many) models
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Head Of Sales Development (Sdr/Bdr) Organization, AmericasStripe Mar 2022 - PresentSouth San Francisco, California, UsI lead the Sales Development function for the AMER region at Stripe. Our vision is to inspire every organization on the planet to work with Stripe. We do this every day by generating sales talent, and pipeline for the company.- Team prospects into all customer segments from small users/startups to large enterprises, and is responsible for the qualification and management of pipeline generated via inbound and outbound channels.- Key part of GTM program at Stripe - responsible for generating over $200M pipeline each quarter, with track record of hitting and exceeding targets.- 80-person team including multiple layers of managementRecent initiatives:- Insourcing of long tail / smaller prospect management (driving higher results and improved customer experiences through rep enablement and automation)- Implementation of response-time SLAs for inbound channel queries.- Standardization of outbound channel SoPs across segments (focused on increasing rep productivity, customer experience and organization / resourcing flexibility).- Establishment of cross-functional rules of engagement/collaboration to speed up Prospect to Sales Pipeline movement and conversion rates.
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Global Productivity LeadStripe Mar 2020 - Mar 2022South San Francisco, California, UsI led the Global Productivity team (part of Sales Operations) at Stripe. We focused on building scalable processes (across Systems/Tooling, Deal Desk, Sales Education and Sales Process Improvement) to help our customer-facing teams achieve their goals, and ensure our users' continued success.
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Head Of Customer Success & Cs OperationsEven.Com Jul 2019 - Mar 2020Our mission is to end the paycheck-to-paycheck cycle. More than 50% of Americans live paycheck to paycheck. We’re trying to fix that, by building new financial services that make it easier to make ends meet, pay down debt, and save money. And we’re doing it as a transparent, straightforward business that only profits when our customers do, too.
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Senior Director Of Operations & Vp Of AdvertisingDemandbase Aug 2018 - Jul 2019San Francisco, Ca, Us- Senior Leadership Team within the post-sales (Customer Experience) organization, responsible for shaping the long term direction of the Demandbase customer business, as well as directing day-to-day operational processes.- Built business and people processes to scale customer base: Voice of Customer cadence and repeatable CSAT/NPS surveys; one-to-many support for customer engagement (across scaled learning and CS platforms plus live engagement); employee engagement initiatives.- Cross-functional change management to generate incremental revenue via customer segmentation/packages/service-levels and paid consulting services.- Built data infrastructure to facilitate company-wide strategic decision-making and operational (customer-facing processes).- Drove results across operational excellence, customer outcomes and revenue management in Demandbase's Advertising practice - a critical business unit at Demandbase. -
Director Of Customer Success And OperationsLinkedin Jul 2012 - Aug 2018Sunnyvale, Ca, Us- Founding member of the CS organization in Sales Solutions; established operational structures to scale with hyper-growth from $10M revenue to $500M in five years; CS org grew from 3 to 130 in that period. - Built and ran the Customer Success organization for LinkedIn Sales Solutions across North America and Latin America - with responsibility for CS Operations. Span of control: 60 CSMs/AMs (including 6 direct-report managers) across 5 locations, plus scale / leverage roles in the areas of operations and program management. - Lead the CS team in Europe as senior manager of a 30+ person organization. European team supported customers in 6 languages across the majority of Europe, Middle-East and Africa, out of offices in Dublin, London and Paris.- Customer segments: SMB, Mid-Market, Enterprise, Key Accounts.- Established LinkedIn’s first quota-carrying Account Manager (AM) team to take full customer life-cycle engagement – and renewals – responsibility for clients. -
Senior Solutions Architect (Presales)Newbay Software Jul 2011 - Feb 2012Dublin, Co. Dublin, Ie- Pre-sales consultant focused on the design of API-based solutions (for example: cloud storage and social networking integration), for Newbay’s Telco clients.- Preparation of RFP responses based on Newbay’s technology stack. -
Professional Services And Presales Consultant / TrainerAvnet Technology Solutions Jan 2007 - Jun 2011Tempe, Arizona, Us- Presales specialist designing (and implementing, post-sale) technology solutions for clients. Solutions primarily based on Sun Microsystems and the Solaris OS.- Focus was on-premises enterprise server hardware, software (O.S. & application), networking and storage. - Clients typically include Higher Education, ISVs, Telco’s, Financial Institutions and Public/Government bodies.- Delivered Sun/Oracle curriculum courses to external clients as 'resident trainer'. Designed and delivered specific 'deep-dive' bespoke client training.
John Meere Skills
John Meere Education Details
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University Of GalwayBachelor Of Corporate Law -
University Of GalwayMasters In Information Technology
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Technological University DublinBsc. In Mathematical Sciences
Frequently Asked Questions about John Meere
What company does John Meere work for?
John Meere works for Stripe
What is John Meere's role at the current company?
John Meere's current role is Head of Sales Development, Americas at Stripe.
What is John Meere's email address?
John Meere's email address is jo****@****ail.com
What is John Meere's direct phone number?
John Meere's direct phone number is +165068*****
What schools did John Meere attend?
John Meere attended University Of Galway, University Of Galway, Technological University Dublin.
What are some of John Meere's interests?
John Meere has interest in Environment, Athletics, Science And Technology, Long Course Running, Animal Welfare, Arts And Culture.
What skills is John Meere known for?
John Meere has skills like Linkedin Sales Navigator, Customer Success, Saas, Social Media, Social Networking, Consultants, Professional Services, Consultancy, Sales Presentations, Pre Sales, Cloud Computing, Experienced Trainer.
Who are John Meere's colleagues?
John Meere's colleagues are Matt Klineman, Roger B., Saraswati Tamang, Ernesto Mazariegos Domínguez, Joseph Bent, Munaz Rahman, Abhishek Chad.
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