John Florez, Mba Email & Phone Number

Gilbert, Az

Gilbert, Az

Lead a team of underwriters in performing daily duties including managing work queue, scheduling work hours, conducting meetings and trainings, and evaluating performance and quality of work. • Streamlined several department reports for easier use and increased functionality.

Phoenix, Arizona Area

Educated individuals looking to buy or refinance their home and find the best product for their needs; Worked with Real Estate Agents to increase their market penetration and improve results.• Bilingual loan officer for entire Area.

Phoenix, Arizona Area

Managed inception of CFS Phoenix Real Estate Servicing Center; project involved staffing, setting up location, strategic planning for center operations, and establishing timelines and deadlines for project completion. SAFE licensed in 3 states, Arizona, Colorado, and New Mexico, including responsible individual status for Arizona. Served as subject-matter expert (SME) for loss mitigation, consent order, single point of contact, and work from home initiative.• Navigated 5 different portfolio consolidations from 3 different states, maintaining high performing center status throughout.• Performed consistently top 5 in center portfolio size with $150M in real estate loans and $20M in personal loans.• Increased center payment plan sales 75%, leading entire company and driving down losses through lowering early stage delinquency levels.• Promoted 4 employees to Assistant Center Manager, most in area.• Acted as area coordinator for back end and front end delinquency reporting, leading area to record levels in both categories.

Phoenix, Arizona Area

Oversaw top performing district in Arizona for 3 years. Trained and developed staff of 7 managers and 25 junior level employees.• Oversaw new branch opening project in Bullhead City, obtaining LEED certification.• Promoted 2 employees to Branch Manager, working to achieve successful installation to branches.• Completed 4 different branch portfolio consolidation projects, ensuring successful completion.

Provo, Utah Area

Oversaw top performing branch for 2 years. Developed highly successful team through training, recognition, and incentives.• Performed state leading real estate sales and growth with several months of $500k+ in growth.• Awarded Chairman’s forum for being national results leader for loan sales while decreasing losses and delinquency.• Promoted 1 employee to Branch Manager and 1 employee to Assistant Manager.• Completed 1 of first new branch opening projects for company, earning several area performance awards.

Managed 8 wireless retail locations.• Performed consistently among top performers in phone activations.• Opened 3 new locations in Utah and Washington.

Bachelor Of Science (Bs), Psychology

Master Of Business Administration (M.B.A.), Business Administration And Management, General