John Hoffer Email & Phone Number

Hutto, TX, US

Waltham, MA, US

Responsible for the Strategy and Execution of activities related to the Learning Analytics and Operations of Enterprise Learning as part of PPD's Quality and Enterprise Learning department. Also the Business lead for PPD's LMS, ensuring business requirements of the LMS Leads Community are met.

Working for the Senior Director of Enterprise Learning within Quality and Enterprise Learning. Focused on enterprise learning analytics and data innovations, as well as the PPD learning management system. Responsible for the Enterprise Learning teams and individuals who will handle Learning Measurement, Business Management and the Technologies used to.

• Part of the Technology, Innovation and Performance group. As Associate Director - Learning Services, managed an evolving team which included a senior manager, managers and individual contributors. Across multiple.
• Focused activities around the launch of cloud LMS for internal users by Q4 and external users by Q1, 2017
• Development of innovative platforms and ideas that enhance the deliverables of the Learning Services business
• Interface with clients when necessary on strategies involving Learning Technologies
• Liaise with other PPD leaders on the evolvement and delivery of new platforms and technologies that continuously improve and redesign business processes associated with Learning Services
• Management of existing tools and technologies leveraged for development, delivery, reporting and evaluation of training managed by the organization including Proton Media's Protosphere (aka PPD3D), Adobe Connect, etc..

Round Rock, Texas, US

Leading the efforts of the L&D operations team in the areas of Tools and Technologies. This role includes oversight and responsibilties for our Saba Cloud LMS implementation. Responsibilities cover strategic and tactical support for the development and implementation of L&D related tools and technologies which are appropriate for meeting Dell Global.

Round Rock, Texas, US

Management (Interim) of the team of L&D Content Developers concentrating on creation of traditional ILT, web based and VILT courses designed to support training of internal stakeholders for Complex Storage Services Deployments. Also managing the team of individuals in the L&D development space responsible for the creation of basic to complex eLearning.

Round Rock, Texas, US

L&D Global Operations Manager for Global Learning and Development supporting Global Services and Deployment (GSD). Manage a global team that supported the tools, infrastructure, processes and procedures that underpin the delivery of training online, in the classroom and through Web 2.0 technologies where possible. Managed a multi-million dollar budget.

Round Rock, Texas, US

Business Project development Manager for an internally developed LMS/LCMS tool. Manage budgets for department across 4 cost centers handling over $1 million dollars a quarter on a regular basis. Tracked spend and make recommendations on spend to Sr. Manager. BCRP lead for the department. Primary departmental SPOC for IT related issues. Manage deparmental.

Round Rock, Texas, US

Ops Focus: Managed a team of individuals responsible for supporting the training development and delivery teams. Areas of responsibility included management of training facilities including rooms, room scheduling and infrastructure, equipment ordering and allocation of equipment to multiple sites. Handled budgeting tasks for the department and tracked.

Round Rock, Texas, US

Training Development/Delivery Focus: Managed a team of curriculum developers and trainers handling Server, Storage and Field support training for Dell’s America’s Enterprise Services. Areas of responsibility include New Hire, Advancement, Vitality, Sustaining, and Certification training. Project Lead for LMS tools consolidation effort. Managed work for up.

Round Rock, Texas, US

Managed team, equipment and tools supporting Training operations related to web based tools used around the globe for training delivery and report tracking. Synergized with DCSE to provide method for tracking DSP’s attending EMEA (et al) training at non-U.S. sites. Utilized personal ASP, SQL and other technical development skills to aid employees in.

Round Rock, Texas, US

Managed team of employees that created training curriculum for all Client New Product Portables and related product. Successfully rolled out training for new printer and PDA LOB’s for Client and Consumer support groups. Also managed team that handled web based tool development, the SQL back end for training reporting and training material maintenance as.

Round Rock, Texas, US

Coordinated training delivery for 11 outsource sites in the U.S. and India. Provided reports to management on new product and new hire class results from all sites. Developed and maintained Outsource web site used for reviewing assessment results and training status. Aided training department utilizing vbscript, javascript, SQL and ASP skills to improve.

Round Rock, Texas, US

Responsible for providing accurate and consistent training for Relationship, Public and HSB portables technical support new hires. Ensure proper management of training team, including trainer’s delivery of current and accurate content in a manner consistent with adult learning principles. Ensure appropriate and timely implementation of new policies.

Woonsocket, RI, US

Data Entry led to a Customer Service Role. Technical background and experience allowed me to work closely with IT department on computer systems. Eventually held role as primary phone tech (wiring, programming, billing, etc.) for a Northern phone switch while handling help desk duties.

B.A., Psychology, Anthropology, English

Psychology And English

Associates, Psychology

Hsd