John Hoffer Email & Phone Number

Hutto, Tx, Us

Waltham, Ma, Us

Responsible for the Strategy and Execution of activities related to the Learning Analytics and Operations of Enterprise Learning as part of PPD's Quality and Enterprise Learning department. Also the Business lead for PPD's LMS, ensuring business requirements of the LMS Leads Community are met.

Working for the Senior Director of Enterprise Learning within Quality and Enterprise Learning. Focused on enterprise learning analytics and data innovations, as well as the PPD learning management system. Responsible for the Enterprise Learning teams and individuals who will handle Learning Measurement, Business Management and the Technologies used to support effective learning at PPD.

Part of the Technology, Innovation and Performance group. As Associate Director - Learning Services, managed an evolving team which included a senior manager, managers and individual contributors. Across multiple organization realignments, responsibilities have included Design and Development of internal and client based training, support of tools and technologies to deliver training, coordination of training, Training Records Management and LMS Support. Led technology work stream for Global Training Improvement program, tasked with winning support for and implementing cloud LMS for internal and Client users. Work stream efforts include implementing an internal use cloud based effectiveness measurement tool (Metrics that Matter). Responsible for licensing of vendor based virtual delivery platforms (Protosphere , Adobe Connect, Articulate Online) and content (Lynda.com, Pharmaceutical Institute Therapeutic Area Training).Current responsibilities include:•Focused activities around the launch of cloud LMS for internal users by Q4 and external users by Q1, 2017•Development of innovative platforms and ideas that enhance the deliverables of the Learning Services business•Interface with clients when necessary on strategies involving Learning Technologies•Liaise with other PPD leaders on the evolvement and delivery of new platforms and technologies that continuously improve and redesign business processes associated with Learning Services•Management of existing tools and technologies leveraged for development, delivery, reporting and evaluation of training managed by the organization including Proton Media's Protosphere (aka PPD3D), Adobe Connect, etc. for virtual delivery as well as Articulate and Adobe tools for development

Round Rock, Texas, Us

Leading the efforts of the L&D operations team in the areas of Tools and Technologies. This role includes oversight and responsibilties for our Saba Cloud LMS implementation. Responsibilities cover strategic and tactical support for the development and implementation of L&D related tools and technologies which are appropriate for meeting Dell Global Services and Support goals. Ensure proper evaluation, analysis and documentation of requirements are in place. Define scope and objectives for projects being implemented by team members by taking into account business needs and processes while applying business knowledge to ensure business implications of solutions are taken into account.

Round Rock, Texas, Us

Management (Interim) of the team of L&D Content Developers concentrating on creation of traditional ILT, web based and VILT courses designed to support training of internal stakeholders for Complex Storage Services Deployments. Also managing the team of individuals in the L&D development space responsible for the creation of basic to complex eLearning, mobile learning, social learning, etc. ("Learning Producers") for stake holders in Dell Services, including Field Services and Technical Support. Driving processes related to vendor selection and budgeting of quarterly spend on both Flexible Workforce and project based vendor projects. Member of Senior Leadership team.

Round Rock, Texas, Us

L&D Global Operations Manager for Global Learning and Development supporting Global Services and Deployment (GSD). Manage a global team that supported the tools, infrastructure, processes and procedures that underpin the delivery of training online, in the classroom and through Web 2.0 technologies where possible. Managed a multi-million dollar budget leveraged to pay hardware, software and vendor development and delivery needs required to meet stake-holder training and learning needs. Responsible for hiring and managing team members handling: I) Implementation and support of a global L&D IT equivalent infrastructure including the storage and networking to support global virtual access to equipment for ILT and VILT course II) Support of internal Departmental SharePoint site, Teradata data warehouse, IT funded projects, etc. III) Handling of reporting for L&D needs including tying business KPI's to L&D KPI'sIV) Implementation of communication strategy and GSD Departmental Communications Between 2012 and 2013, Managed, sponsored and took lead role for overall Dell in implementing Saba 6.0 for GSD, replacing internally developed LMS tool.Member of Senior Leadership team supporting projects associated with Knowledge Management, Learning Management, Metrics, Social Learning and Learning Leadership.

Round Rock, Texas, Us

Business Project development Manager for an internally developed LMS/LCMS tool. Manage budgets for department across 4 cost centers handling over $1 million dollars a quarter on a regular basis. Tracked spend and make recommendations on spend to Sr. Manager. BCRP lead for the department. Primary departmental SPOC for IT related issues. Manage deparmental tools, evaluation and recommendation as related to training development and tracking.

Round Rock, Texas, Us

Ops Focus: Managed a team of individuals responsible for supporting the training development and delivery teams. Areas of responsibility included management of training facilities including rooms, room scheduling and infrastructure, equipment ordering and allocation of equipment to multiple sites. Handled budgeting tasks for the department and tracked spend, providing manager with spend requests and available dollars. Managed the quality team including Instructional Designers, Web content experts and technical editors and their processes. Continued to manage the contractor program. Managed support of the tools both in house and IT owned and handled primary POC duties for the department and IT. Continued to handle internal LMS/CMS project. Supported entire team through transition from previous management as four new managers transitioned into department.

Round Rock, Texas, Us

Training Development/Delivery Focus: Managed a team of curriculum developers and trainers handling Server, Storage and Field support training for Dell’s America’s Enterprise Services. Areas of responsibility include New Hire, Advancement, Vitality, Sustaining, and Certification training. Project Lead for LMS tools consolidation effort . Managed work for up to 14 individuals, plus up to 7 contractors. Maintained leadership role in managing departmental support technologies working with standard I/T. Also managed the department’s web developer. Handled budget allocations for three cost centers, ensuring dollars allocated to meet team’s needs. Promoted to Technical Training Manager in 2004. Implemented a contractor program, planning for, budgeting for and identifying, on-boarding and handling payment for contractors to support departmental functions including editing, delivery and development of training

Round Rock, Texas, Us

Managed team, equipment and tools supporting Training operations related to web based tools used around the globe for training delivery and report tracking. Synergized with DCSE to provide method for tracking DSP’s attending EMEA (et al) training at non-U.S. sites. Utilized personal ASP, SQL and other technical development skills to aid employees in efforts to support current and produce new tools that supported Dell’s globalization initiatives.

Round Rock, Texas, Us

Managed team of employees that created training curriculum for all Client New Product Portables and related product . Successfully rolled out training for new printer and PDA LOB’s for Client and Consumer support groups. Also managed team that handled web based tool development, the SQL back end for training reporting and training material maintenance as well as infrastructure for support of same. Managed individual handling training coordination and reporting for Outsource Training for Consumer

Round Rock, Texas, Us

Coordinated training delivery for 11 outsource sites in the U.S. and India. Provided reports to management on new product and new hire class results from all sites. Developed and maintained Outsource web site used for reviewing assessment results and training status. Aided training department utilizing vbscript, javascript, SQL and ASP skills to improve and implement testing and reporting tools via the web.

Round Rock, Texas, Us

Responsible for providing accurate and consistent training for Relationship, Public and HSB portables technical support new hires. Ensure proper management of training team, including trainer’s delivery of current and accurate content in a manner consistent with adult learning principles. Ensure appropriate and timely implementation of new policies, procedures and hardware into new hire portable classes. Oversee development of Instructor and Learner Guides for all portables new hire, cross-training and class reunion classes as well as proper test creation and administration to accurately assess performance. Track performance of new hires in class and through 7 weeks after graduation, analyze performance, meet with front line and area management to recommend & ensure appropriate delivery of vitality training to improve low performer’s quality & floor statistics through class reunion training. Utilize VB, VB Script & ASP knowledge to create web-based tools for team and departmental use.

Woonsocket, Ri, Us

Data Entry led to a Customer Service Role. Technical background and experience allowed me to work closely with IT department on computer systems. Eventually held role as primary phone tech (wiring, programming, billing, etc.) for a Northern phone switch while handling help desk duties.

B.A., Psychology, Anthropology, English

Psychology And English

Associates, Psychology

Hsd