Senior Technical Support Specialist
Current● Identify and repair complex operational problems with work-issued equipment based on customer feedback and needs● Supports customers with technical support for current and past software releases.● Assist clients with general support for hardware, peripherals, network connections, and external software.● Strong troubleshooting knowledge for software errors in the Microsoft Windows and MacOS.● Update and troubleshoot computer software.● Virus removal● Set up and troubleshoot email concerns● Computer Optimization