John K. Email & Phone Number

United States

Temecula, California, United States

• Wells Fargo Consumer, Small and Business Banking – Branch Oversight and Support
• Led transformational change in the organization's front-line monitoring program by developing executive-level reports to ensure internal controls functioned as designed.
• Collaborated with key partners to create ad-hoc reports for Issue Management, driving strategic decision-making.
• Completed research on high-risk prohibited accounts and identified patterns in defect-level data pointing to fraud.

Irvine, California, United States

• Wells Fargo Capital Markets – Business Support
• Consulted and trained over 50 senior, mid-level, and front-line managers across 30+ cross-functional teams on new and existing processes, tools, and reports, successfully implementing change management processes to.
• Led the analysis of Key Performance Indicators for over 600 employees and collaborated across departments to ensure accurate and timely product and service implementations.
• Used statistical methods and Business Analytics & Intelligence Solutions to evaluate, identify trends and report recommendations on routine time standard studies for production tasks and other special projects.

Santa Monica, California, United States

• Wells Fargo Home Mortgage – Workforce Optimization
• Spearheaded the implementation of key initiatives to enhance operational efficiency.
• Implemented workforce management software Verint I360, workflow tool JIRA, telecommute project for Underwriters, and created training materials to improve management teams' skills in interpreting operational reports.
• Authored procedures and deployed Standard Work for existing processes.

Des Moines, Iowa, United States

• Wells Fargo Home Mortgage – Correspondent Operations
• Reviewed conventional conforming, non-conforming, and government mortgage loans to ensure compliance with Wells Fargo and agency guidelines.
• Recognized for excellence in time management, quality scores, and increasing productivity by effectively prioritizing multiple objectives to achieve goals.

Des Moines, Iowa, United States

• Wells Fargo Home Mortgage – Correspondent Operations
• Reviewed incoming foreclosure complaint claims and conducted investigative steps to determine if borrowers were financially injured and developed corrective action plans.
• Created audit reports according to department procedures and government regulations.

Assam, India

• Managed a cross-functional, cross-cultural team of 50+, overseeing financial accounts, patient billing approvals, and government report preparation.
• Supervised payroll, transactions, and files while also leading recruitment, training, employee evaluations, and coordinating hospital correspondence and community health programs.

Bengaluru, Karnataka, India

• Led the Pilot Claims team on implementing the Treasury Market Practice Group’s (TMPG) recommendations to enhance the integrity and efficiency of the U.S. government treasury market.
• Trained international teams, processed payments for securities, reconciled accounts, prepared monthly reports, and escalated and corrected payment errors.