John Luu Email & Phone Number

• Administer health and benefits plans, leaves of absence, and workers compensation.• Audit and reconcile benefits invoices, premium payments, and company benefits accounts.• Prepare, review, and report annual reporting of Form 1094 and 1095, San Francisco Health Care Security Ordinance and expenditures, and Form 5500.• Audit and review bi-weekly payroll reports. • Ensure data integrity in the HRIS system.• Communicate and interpret company policies and procedures, legal notices, company forms, ERISA, and benefits plan document to employees. • Maintain and update the company intranet, discounts programs, and employee communication boards. • Maintain knowledge of regulatory compliance and legal requirements and ensure that the company follows all federal, state and city regulatory compliance. • Coordinate company events, benefits education sessions, and annual health fair.• Administer company recognition and service award programs.• Act as liaison between employees and managers to address various issues or situations. • Increase company efficiency and productivity by constantly reviewing and creating internal processes and workflows

Pleasanton, Ca

• Administer health and benefits plans for active, cobra and retired employees. • Resolve enrollments, claims and system issues.• Audit employee and dependent(s) eligibility.• Assist in the advocacy and enforcement of client processes to ensure audit compliance.• Generate and distribute benefits communications and information to active, cobra and retired employees.

• Support daily operational tasks and data entry of global employee and organizational information into PeopleSoft.• Research and audit “Management Self-Service” transactions.• Ensure and examine new hires document and I-9 documentation. • Maintain a comprehensive alpha-numeric filing system of all employees’ personnel files, ER files, and documents.• Process health club and adoption reimbursements.• Assist employees with health benefit questions and respond to all child support inquiries. • Assist in the advocacy and enforcement of business processes to ensure audit compliance.• Administer health and benefits plans for qualifying life events.

• Provide administrative and HR support for the Operations Desk, Contact Center, HR Connection, and Quality Assurance departments. • Coordinate and schedule HR employees shifts and trainings.• Serve as an HR Operations liaison to internal HR customers and external business areas.• Manage the electronic document imaging application, including organization, scanning, indexing and proper destruction of documents.• Escalate, assist and resolve contact center phones, equipment, and system errors closely with the IT department.• Research high volume of HR documents related to performance, compensation, benefits, personal information, and miscellaneous HR documents.

• Handle high volume of irate customer calls daily.• Resolve high volume of customer issues and concerns.• Promote and offer additional services to customers, such as driving directions, restaurant reservations, movies listings, and additional information.

• Maintain ongoing materials, brochures, and information for client distribution.• Maintain ongoing office equipment and supplies.• Review administrative documents and invoices.• Provide administrative support to 13 sales representatives

• Supervise 5 employees and volunteers in the absence of manager.• Coordinate and schedule employees shift and training.• Organize and Promote ongoing seasonal tutor and after-school programs.

Associate In Arts, Psychology

Bachelor Of Science, Human Service Management

Associate In Arts, Human Development Services