Answer customers' questions about products, prices, availability, product uses, and credit terms.Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.Arrange and direct delivery and installation of products and equipment.Negotiate details of contracts and payments, and prepare sales contracts and order forms.Obtain credit information about prospective customers.

Planned the route and day ahead to be fuel and time efficient which benefitted the company economically. Health and Safety checks on the vehicle to uphold the business reputation of great safety standards. This also included using safety training when delivering packages, implementing training to keep self and others safe.Communicated with other drivers and office to offer best service to the customers. Offering support to other team members to share good working practices and methods enhanced service quality.Utilized extensive training provided by UPS to offer the highest delivery service to customers. Drivers are the face of the company, therefore it was vitally important to create good first and ongoing impressions to continue the high reputation of UPS.

Shared ideas with management and colleagues on how we could improve the Distribution Centre.Worked independently and as a team to ensure that customers received their correct orders, on time whilst still following health and safety protocols.Created customer relationship and upheld outstanding brand representation by maintaining a friendly and energetic attitude when delivering to the customer.

Ensuring that customers online banking and new pin numbers were printed and sent in a timely manner to enable customers to quickly be in control of their finances online and able to use their bank cards. Doing this in a swift manor kept our customers satisfied and the online banking process running smoothly. Extreme care and attention given to Data Protection when dealing with customers finances and personal information. Demonstrating safeguarding practises confirmed to our personal and business customers that we took great care with their personal information. Promptly processed new bank and credit card applications to secure new business for the credit union. Performing at a fast pace to open new accounts resulted in new income into the business. Please note that Qantas Credit Union has since changed its name to QUDOS Bank.

Became the first support coordinator to clear the backlog of outstanding reviews. Achieving this was very important to the organisation as it lowered our overall non-competition ratio with funding issued by Kent County Council. This process took approximately a year and I was proud that when I left the company, both Golding Homes and their backlog were in a much better position than when I arrived. Developed professional relationships with outsides agencies to improve the service quality given to our customers. Building these relationships allowed me to coordinate support at a much quicker pace and get the best process put into place for our customers. Managed 180 clients; Prioritised the high-need customers to make sure they were safe and stable in their own home. Prioritising these clients lowered the risk of any complications in the future, freeing up more time for myself and the company to concentrate on other areas of the business.As a result of my proven system to get outstanding reviews completed, I set up team meetings to share best practises. Through this meeting I was able able to communicate to my team how prioritising high-need clients has helped lower client complaints, create more time in-office and reduce travel time.

Ensured tenancy agreements had correct clauses to protect the client as well as the company if any breaches in contract were made. Warning letters sent out in correct order to ensure tenancy agreement was not lost for the client. Responsible for completing the petty cash and payment card returns on time every month. Not doing so would’ve black listed our project in the company. After 2 blacklists, head office would’ve taken our petty cash and card away. While this task was my liability, I successfully maintained a balanced return each month with zero blacklists, therefor ensuring the company a sound mind as well maintaining positive standing with head office. Orchestrated the position as Repairs and Maintenance lead, logging and reporting all repairs to contractors and then reporting back to customers when their repairs would be carried out. Keeping on top of repairs was absolutely vital as our clients could claim compensation if the repairs team were late fixing the problem. By keeping on top of this daily, I was able to save the company from paying out compensation to our clients. Supported our clients with a number of daily tasks such as form filling, benefit claims and housing applications. Supporting the clients with these financial tasks ensured that not only the customer got their money but also us as a company got ours too. Updated the local policies and procedures on an ongoing basis as a result of changing national policies and outside agency policy changes. Doing this safeguarded us as a company because our clients had to follow the policy and procedures to maintain their tenancy. It also helped my colleagues for any staff related matters.

Specifically trained in customer services to offer the best customer relations possible. At Primark, only a small number of people are selected to be customer service trained. Tasks in this position consisted of returns and exchanges, money handling, inventory and other sales assistant positions. During my time with Primark, I opted for a change in position to become a stock room operative. Responsibilities in this position were to keep the stock room and loading bay to the standards of government health and safety regulations, order stock, receive stock, use heavy lifting equipment and use heavy machinery to create recycling bales.Other assignments included; assisted customers with their shopping, meeting sales goals, up sales, learning product details and conducting stock take.

As a Football Association Qualified Coach:- Planned coaching activities, sessions and programme.- Provided feedback and gave advice on players' performance, fitness and technical skills.- Develop and discuss strategies and tactics for both individual and team play.- Gave guidance on nutrition, and injury recognition and prevention.- Researched good practice and innovative examples of coaching from around the world.- Advise players on how to keep up a positive mental attitude and self-discipline.