John Pak Email & Phone Number

San Jose, CA, US

Campbell, California, United States

* Increase daily sales revenue and company brand through high level customer empathy and engagement to find solutions to their pain points.* Educating and marketing new brands and products to customers.* Dynamic multi-functional team member with the ability to work and communicate effectively across different teams and accomplish goals.* Spearheaded a.

Taipei City, Taiwan

I am passionate about building brands to become viral and first choice, providing delightful user experiences, building inclusion, and creating spaces for all people to belong and thrive. I search for ways to be creative and think outside of the box to connect to customers and teams authentically. My strengths are being a big picture thinker, valuable.

Taipei City, Taiwan

* Achieved a remarkable 300% increase in online sales revenue over the past few years.* Developed price structuring and cost analysis boosting profit margins by 70%. * Led the development of company and product branding, including major user touchpoints. * Successfully acquired exclusive distribution rights for SaltStick Electrolytes and Madform Sport.

Headquarters - Leominster, Massachusetts (I Worked Remotely From Taipei, Taiwan)

* Conducted quantitative and qualitative research to validate the viability of the app, achieving a remarkable 90% viability rate. * Developed and executed surveys, personal interviews, card sorting sessions, personas, wireframes, and prototypes. * Created a functional web-based prototype using HTML5, CSS, and JavaScript to test viability and usability.

Taiwan

* Spearheaded the English Content writing team to rewrite translations for better clarity and contextual content for better user experience while proofreading for grammar and punctuation errors.* Lead English UX Writer and Proofer for all important English related translations including, news releases, brochures, executive PowerPoint presentations.

Los Angeles, CA

* I assisted, facilitated, and oversaw different LTM entities and multiple projects assigned by the CEO.* I boosted efficiency by 3x and improved customer satisfaction by 36% under my management of the QA team. I would assess weak points in the customer support/retention infrastructure through Usability Testing, Interviewing, and QA Auditing of our 3rd.

Taiwan

* Developed brand and identity of the cafe, constantly tested and implemented different marketing campaigns, developed operational practices to increase efficiency by 70%, created and tested different menu items which 3x sales within 1 year.* Responsible for training and managing team members.

Los Angeles, California, United States

* My extensive years of experience in the food and beverage industry range from server, to manager, and even owner. Over the years I have learned to finesse high pressure, set the standard for exceptional customer service, excel at teamwork and leadership, practice high-level empathy for customers and team members, and intuitively provide what customers.

Certificate Of Completion, User Experience Design Immersive Program

Bachelor Of Arts (B.A.), Asian-American Studies

Activities and Societies: ASU Social Chairman, Daily Nexus Photographer, Co-Founder/Photographer of California Roll (Asian American.