John Pak Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

Campbell, California, United States

* Increase daily sales revenue and company brand through high level customer empathy and engagement to find solutions to their pain points.* Educating and marketing new brands and products to customers.* Dynamic multi-functional team member with the ability to work and communicate effectively across different teams and accomplish goals.* Spearheaded a weekly email blog sharing product knowledge store wide to increase sales and provide better customer service.

Taipei City, Taiwan

I am passionate about building brands to become viral and first choice, providing delightful user experiences, building inclusion, and creating spaces for all people to belong and thrive. I search for ways to be creative and think outside of the box to connect to customers and teams authentically. My strengths are being a big picture thinker, valuable contributor, fluid cross-functional collaborator, and effective communicator. I also provide keen attention to detail, strong project and program management skills, a natural problem solver, and a strong entrepreneurial mindset.

Taipei City, Taiwan

* Achieved a remarkable 300% increase in online sales revenue over the past few years.* Developed price structuring and cost analysis boosting profit margins by 70%. * Led the development of company and product branding, including major user touchpoints. * Successfully acquired exclusive distribution rights for SaltStick Electrolytes and Madform Sport Recovery Creams in Taiwan, substantially elevating brand presence and making BQ a viable company and leader in the sport recovery market. * Spearheaded a strategic partnership with Challenge Taiwan, one of Asia’s largest Triathlon Events, resulting in increased profits and heightened brand visibility.

Headquarters - Leominster, Massachusetts (I Worked Remotely From Taipei, Taiwan)

* Conducted quantitative and qualitative research to validate the viability of the app, achieving a remarkable 90% viability rate. * Developed and executed surveys, personal interviews, card sorting sessions, personas, wireframes, and prototypes. * Created a functional web-based prototype using HTML5, CSS, and JavaScript to test viability and usability effectively.

Taiwan

* Spearheaded the English Content writing team to rewrite translations for better clarity and contextual content for better user experience while proofreading for grammar and punctuation errors.* Lead English UX Writer and Proofer for all important English related translations including, news releases, brochures, executive PowerPoint presentations, executive speeches, manuals, and their entire website content launching ETU's brand globally to compete with Apache and Hadoop.

Los Angeles, Ca

* I assisted, facilitated, and oversaw different LTM entities and multiple projects assigned by the CEO.* I boosted efficiency by 3x and improved customer satisfaction by 36% under my management of the QA team. I would assess weak points in the customer support/retention infrastructure through Usability Testing, Interviewing, and QA Auditing of our 3rd party CS provider.* Lead consultant with re-branding and re-launching of KoreAm’s print and online media. Implemented UX Design driven strategy to transform their online presence.

Taiwan

* Developed brand and identity of the cafe, constantly tested and implemented different marketing campaigns, developed operational practices to increase efficiency by 70%, created and tested different menu items which 3x sales within 1 year.* Responsible for training and managing team members.

Los Angeles, California, United States

* My extensive years of experience in the food and beverage industry range from server, to manager, and even owner. Over the years I have learned to finesse high pressure, set the standard for exceptional customer service, excel at teamwork and leadership, practice high-level empathy for customers and team members, and intuitively provide what customers want and need. * My work experience with some of the top restaurants in the Los Angeles area includes BOA Steakhouse (Innovative Dining Group), Nick & Stef's Steakhouse (Joachim Splichal’s Patina Group), Takami Sushi & Robata, and Yu Restaurant (SBE Entertainment Group).

Certificate Of Completion, User Experience Design Immersive Program

Bachelor Of Arts (B.A.), Asian-American Studies

Activities and Societies: ASU Social Chairman, Daily Nexus Photographer, Co-Founder/Photographer of California Roll (Asian American.