John Pascoe Email & Phone Number

Boise, Idaho, United States

Technology consulting company offering a range of computer network and phone system consulting services. The core delivery areas center around network consulting (network design, network implementation and network support), telephone systems (Voice Over IP -VOIP Systems), wireless and e-mail solutions. We are differentiated in the marketplace by providing technical consulting services that identify critical business needs and create long term solutions. Customer service is our focus where we take pride in exceeding client expectations

Performed general project management and production system support. Defined user requirements, developed design documentation, created project work plans, resolved project issues.

BellSouth Symphony Alliance Project client engagement (Atlanta, GA)Configured Vantive Corporation’s Help Desk and Asset Management software modules. This workflow management application allows Service Control Specialists to log, assign/track support tickets that assist in resolving internal employee issues/inquiries.Consultant: Andersen Consulting, Minneapolis, MNFord Customer Assistance Center client engagement (Toronto, Ontario Canada)Designed, developed, and tested a knowledge base for Ford Motor Company’s Customer Assistance Center. Integrated Inference Corporation’s CBR Express case base packaged application with the custom SCOPUS-based application from a technical/business process perspective.Analyst: Andersen Consulting, Minneapolis, MNNational Marrow Donor Program (NMDP) client engagement (Minneapolis, MN)Developed, implemented and supported Donor Center Software which facilitates communication between the NMDP and satellite donor centers via Electronic Data Interchange. Unix/C Programming

Ba, Management Information Systems

Activities and Societies: Wrestling

Education record

Activities and Societies: Wrestling, Soccer, Cross Country