John Schroeder Email & Phone Number

As the Vice President and Squad Leader of Customer Interaction Experience Technologies at Fidelity Investments, I lead the development and implementation of next-generation computer infrastructure services that enhance the customer experience and drive business growth. With over 10 years of experience in IT management and program management, I have a proven track record of turning around troubled IT programs, delivering end-to-end technology solutions that generate unprecedented profit, and leading IT transformation initiatives that align with the strategic vision and goals of the organization.In my previous roles, I have instilled a culture of performance excellence, consistently delivered results and strong financial performance, and led teams known for achieving the highest customer satisfaction ratings. I have also grown and managed strategic engagements, negotiated with C-level customer executives, and established trusted partnerships with internal and external stakeholders. My mission is to leverage my expertise in IT transformation and customer experience, as well as my credentials in Pragmatic Management, Scrum@Scale, and Securities Industry Essentials, to create innovative and impactful solutions that empower customers and drive value for Fidelity Investments.

Listed skills include Program Management, It Management, Team Leadership, Business Development, and 46 others.

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  Susquehanna University

  Computer Science