Johnn Etta Smith Email & Phone Number

United States

• Liaison between internal departments and external customers. Assigned to and assist with the Great Lakes Regional by communicating Flagstar Banks mortgage guidelines, policy, and procedures.
• Monitor customer loans and oversee pipeline flows smoothly through Flagstar processes.
• Work closely with Account Executive and Sales Assistants to maintain customer Mortgage Pipelines and satisfaction.
• Work directly with internal departments to ensure loans are moving smoothly through the following departmental process- Underwriting, Funding, Closing, Settlement Agent Approval, Compliance, and Marketing.
• Provide business to business customer support to account executives, mortgage brokers, processors and loan officers.
• Ensures all compliance policies and procedures are being adhered to according to conventional and government guidelines.

• Provide support for internal departments; Underwriting, Funding, Closing, Settlement Agent Approval, and Marketing.
• Provide business to business support to mortgage brokers, loan officers, settlement agents(title and escrow) and attorneys
• Ensures all compliance policies and procedures are being adhered to according to government guidelines
• Research, document, and resolve simple and complex issues via telephone, email, and fax.
• Assist with the receipt, uploading and, filing of mortgage documents
• Assist with system issues and simple technical errors

Farmington Hills, MI

Assist customers with payment arrangements and other payment options Assist with outside payment resources Provided order status for new orders and reconnects. Scheduled appliance, meter, and damage repair appointments Assist with making payments Dispatched technicians for outages, gas leaks, and other emergency calls.

Troy, MI

Temporary assignement with Consumers Energys Appliance Service Plan Department. Duties were to education and sales of the Appliance Service Insurance Plans, take payments, plan status, customer retention.

Southfield, MI

• Liaison between customer, members, patients, physicians, and administrators
• Handled over 175 inbound and outbound calls daily providing education to customers on products and services through verbal discussion and mailings
• Resolved complex customer inquiries and issues
• Trained approximately 75 new employees and coached existing staff on adhering to company policies and procedures
• Directed customers with new orders, eligibility, inquiries regarding authorizations and appeals
• Effectively and thoroughly tracked customer service complaints and customer interactions via department spreadsheets

Troy, MI

Temoprary position with Centerpoint Energy, duties included customer electric order status, outage reporting and dispatch, new service order entry, customer education, meter reading, complaint tracking,