Johnna Allen Email and Phone Number

• Foster a teamwork/open-door environment including a fun and safe work environment and culture• Initiated creative ways to motivate employees (such as introducing service awards, employee appreciation days, etc.)• Revamped Annual Performance Review process with an emphasis on constructive feedback and goal setting• Handle employee terminations, grievances and other difficult situations while being respectful of the employees• Oversee employee benefits program including annual Open Enrollment• Designed and implemented a new On-Boarding and Off- Boarding program• Reconciled a team that was experiencing employee morale issues. Decreased turn-over rate• Developed and rolled out new policies and procedures• Manage and process semi-monthly payroll and quarterly commissions and bonus• Organize and manage all aspects of recruiting

• Develop and facilitate new employee orientation, exit interviews, harassment prevention initiatives, and training on other HR related topics as needed• Compose, implement, and maintain HR polices and procedures• Review and evaluate employee benefit needs, deliver recommendations to senior management, receive and quality contract bids, and award benefit contracts for home and international offices• Oversee employee benefit programs, processing of benefit claims and educating employees on how to maximize their benefits• Educate employees on compliance and policies with federal, state, and local employment laws and regulations• Oversee staffing processes including recruiting, on-boarding, new hire orientation, training and development

• Manage HR records by maintaining candidate applications, resumes, and applicant logs• Engage, mentor and motivate team members to maintain a positive morale and a progressive team dynamic• Oversee all staffing processes including recruiting, onboarding, new hire orientation, training, and development• Monitor team performance and implement skills training • Serve as the Assistant to the Chairman and provide support to other Executives as required• Oversee the disbursement of corporate stock certificates, member benefits, and compensation packages• Coordinate company events including: monthly company lunches, celebrations of major achievements and holiday parties

• Managed 212 apartments with over 450 tenants and a 20% low-income population• Directed maintenance and support operations within the property and ensured that tenant requests were attended to quickly and completely• Actively pursued and enforced a service-oriented culture to improve customer and tenant satisfaction and promote positive corporate branding• Supervised and tracked construction projects, liaised with contractors and corporate leadership to ensure timely progression of development initiatives• Oversaw collection processes and minimized outstanding debt as effectively as possible• Executed tenant leases and maintained files with accurate and complete information as requiredo Consistently maintained a 98% occupancy rate or highero Served as a key contributor in improving the customer satisfaction rate by 100

• Managed and maintained all financial records and reports• Coordinated hiring and employee development• Supervise bi-annual retail inventories of over $1 million in product • Implemented standards to prevent inventory loss, including teaching quarterly fraud-prevention classes

• Maintained financial and payroll records and reports• Trained and supervised cashier team of 12