Johnna Smith Email & Phone Number

Mountain Brook, AL, United States

Communicates with customers primarily through phone, e-mail, and chat, and utilize a variety of software tools to navigate policy or contract information, research and review products, and communicate effective solutions in a fast-paced environment.Also responsible for accurately documenting and resolving customers' requests for account information and.

Irondale, AL

Reviewing reports to establish baseline customer satisfaction levels. Contacting customers who have complained and work with them to resolve their issues. Promoting a positive work environment for employees and leading by example. Managing staffing levels for the customer service counter and other key areas. Ensuring associates are adequately trained and.

Birmingham, Alabama

Taking and making inbound calls, providing patients results, locating orders and medical records for patients prior to testing, scheduling appointments, performing add on tests to labs, researching, providing excellent customer service, assisting ordering physicians with obtaining the correct test codes, reviewing diagnosis and procedure codes, advising.

Birmingham, Alabama

Researched patient account to correct errors, rectified omissions and ensured the timely processing of claims, verifying that the correct ICD-10 and CPT codes were used on claims, collaborated with providers, reviewed medical records and orders to ensure that they contain accurate documentation and information, located and sent medical records to carriers.

Hoover, AL

Analyzed claims to determine proper payment and make approval or denial decisions in accordance with the subscriber's policy provisions. Obtained and verified preauthorization on claims. Collaboratedwith providers, interoffice personnel or other BCBS plans, on inquiries received, to correct errors,rectify omissions and ensure the timely processing of.

Hoover, AL

Received inbound telephone calls from Mass Media advertising/lead generation. Sold all productsand services offered by AT&T in a bargained environment. Effectively sold products and servicesthat met the customer’s needs through the use of rapport building, analytical inquiry, and effective recommendation. Processed sales transactions using provisioning.

Birmingham, Alabama

Conducted consumer and business banking transaction with absolute attention to detail. Trained employees in customer service and banking procedures. Examined teller reports of daily transactions for accuracy. Consolidated and balanced daily transactions, using adding machine and computer. Monitored and reviewed​security procedures. Researched unidentified.

Birmingham, Alabama

Supervised and trained branch employees. Managed and controlled branch cash flow and conducted banking transactions as needed. Maintained branch security and safety standards. Documented and resolved customer service issues. Completed weekly branch audits. Monitored and reported branch financial performance. Ensured that all loans were in compliance with.