Johnna De Los Santos Email & Phone Number

Dripping Springs, TX, US

AMP, LLC provides specialty professional expertise to amplify business success for large employers, payers, and seed-to-B round startups. As a Senior Consultant, I lead initiatives that enhance customer relations and prioritize exceptional client outcomes.With over 20+ years of experience, I have developed and implemented strategies that drive new business.

Atlanta, GA, US

As Chief Experience Officer at Employees First, I was pivotal in launching a new captive insurance offering, serving as the first full-time employee to help establish the startup. I led the integration of customer and employee experience, cultivating a customer-centric culture while aligning team efforts with the company’s mission. I oversaw project.

Dallas, Texas, US

As Vice President of Client Success and a leader on the Growth Team, I led a large team in building and managing a high-performing Client Success and Customer Care organization. I collaborated cross-functionally with Operations, Marketing, and Sales to deliver exceptional customer experiences throughout the client journey. I focused on developing and.

Dallas, Texas, US

As Director of Account Management and a leader on the Operations Team, I led the Account Management Team, collaborating closely with consultants, health plan carriers, and clients to empower employees to improve their health. I managed a dedicated team focused on delivering proactive service to customers and colleagues alike. Additionally, I coordinated.

Dallas, Texas, US

As the Director of Implementation, I led the Implementation Team in close collaboration with Account Management to onboard clients and empower employees to improve their health. I developed and optimized implementation processes to ensure successful onboarding and maximize customer satisfaction. By streamlining operations and enhancing the customer.

Carmel, IN, US

As the Implementation Services department leader within Program Solutions, I developed and maintained implementation processes for onboarding direct employer groups and health plans. I partnered with consultants, customers, and third-party vendors to ensure successful integrated total population health programs for new clients. Leading a team of five.

Dallas, Texas, US

As the Director of Client Services, I led both the Client Services and Implementation Services departments, overseeing a team of Implementation Specialists, Client Service Representatives, and Account Specialists. My responsibilities included coordinating schedules, monitoring daily tasks, assigning new clients and projects, managing payroll, performance.

Dallas, Texas, US

As the Director of Implementation Services, I spearheaded the creation of a new department (Implementation Services) focused on developing and implementing health management programs for clients. I successfully hired, trained, and managed a team of six Implementation Specialists in this role, collaborating closely with consultants, clients, and third-party.

Dallas, TX, US

As the Senior Wellness Coordinator, I co-developed a comprehensive custom wellness solution (BeWell), including an integrated web portal designed for client delivery and upselling opportunities. I prepared and delivered tailored proposals to attract new clients and played a key role in expanding business in existing accounts. Serving as the primary contact.

Lake Forest, IL, US

As Program Director at Health Fitness Corporation, I successfully led RadioShack through a critical corporate wellness program startup. I opened and directed a successful 15,000 sq. ft. fitness and wellness center and managed the day-to-day operations, ensuring compliance with industry guidelines.I led and mentored a diverse team, including full-time.

New Brunswick, NJ, US

As Assistant Program Manager at J&J Health and Fitness Services (acquired by Health Fitness Corporation), I assisted the Program Manager in the daily operations of the fitness center and wellness program. I successfully introduced and managed an internship program, coordinated and instructed weekly group exercise classes, and provided personalized fitness.