Johnna Potts Email & Phone Number

London, United Kingdom

Understand the client’s business challenges, KPIs and measurement objectives and connect these to CX Insights through clear and actionable messaging. • Identify and proactively address any issues causing risk to the relationship. • Conduct standing touch-base meetings with the client, including meeting agendas, content, and follow up. • Prepare ad-hoc data content for client meetings and presentations. • Advise the client on CX program design and strategy. • Oversee survey… Show more Understand the client’s business challenges, KPIs and measurement objectives and connect these to CX Insights through clear and actionable messaging. • Identify and proactively address any issues causing risk to the relationship. • Conduct standing touch-base meetings with the client, including meeting agendas, content, and follow up. • Prepare ad-hoc data content for client meetings and presentations. • Advise the client on CX program design and strategy. • Oversee survey design and implementation consultations. • Make meta data recommendations and provide invitation and question design guidance. • Provide dashboard and report design guidance and best practice advice. • Coordinate, based on a “now, next, future” strategy, the delivery of ongoing professional services and work with the client and internal teams to optimise service utilisation. • Educate and help clients leverage features within the Verint XM portfolio. • Share published product upgrade information and explain the benefits and value. • Provide clients with industry news, expertise and CX thought leadership. • Act as a client advocate within Verint. • Proactively coordinate the contract renewal process as and when renewals fall due. • Identify opportunities for program expansion and support the Account Manager through introductions and the provision of information and program insights. Show less

London, United Kingdom

Serve as the primary contact for data for both clients and internal facing team members while maintaining a professional relationship to support the health of accounts. Fully understand and connect the client’s business, challenges, KPIs and measurement objectives to data while delivering insightful analysis presentations, including EBRs, to help drive business growth. Responsible for mentoring and training new analysts ensuring successful milestone completions.

Miami/Fort Lauderdale Area

Identify and build automated reports to SQL and Tableau to increase efficiency throughout multiple departments. Develop key site metrics and performance indicators through Google Analytics to understand trends, develop action plans, and share business plans and performance. Run regular and ad-hoc reporting to evaluate product and category performance, including growth, mix and profitability.

Columbus, Ohio Area

- Develop and maintain the requirements and code to create the marketable email customer database. - Partner with marketing team to understand campaign objectives to ensure the email file accurately reflects the objectives of the campaign- Work with the marketing, merchandising, and finance team to identify testing objectives and strategies to be incorporated into the file- Code, read and present daily, multi-day email and site test results across multiple devices. - Coordinate… Show more - Develop and maintain the requirements and code to create the marketable email customer database. - Partner with marketing team to understand campaign objectives to ensure the email file accurately reflects the objectives of the campaign- Work with the marketing, merchandising, and finance team to identify testing objectives and strategies to be incorporated into the file- Code, read and present daily, multi-day email and site test results across multiple devices. - Coordinate with the database operations team to align data hygiene with campaign objectives- Develop and update reporting to support business strategies including marketing channel analysis, test results grids, customer mix and retention, and other ad hoc requests- Ensure proper audience selection, test setup, segmentation, and tracking of the direct marketing initiatives- Pull and manipulate data from marketing data warehouse to support business strategies through SQL and SAS Show less

Columbus, Ohio Area

• Market Analysis including developing and building forecast models for single copy sales using POS Scan data. • Act as the sole liaison between all field sales representatives, National Account Manager, Director of sales and Editorial staff. • Represent Highlights and Boyds Mills Press at various publishing conferences.• Work cross functionally with procurement, production, editorial, marketing and analytics. • Maintain and distribute current industry and sales trends reports… Show more • Market Analysis including developing and building forecast models for single copy sales using POS Scan data. • Act as the sole liaison between all field sales representatives, National Account Manager, Director of sales and Editorial staff. • Represent Highlights and Boyds Mills Press at various publishing conferences.• Work cross functionally with procurement, production, editorial, marketing and analytics. • Maintain and distribute current industry and sales trends reports such as market share, comparisons and competitive reviews. Produce and communicate identified suite of reports for internal sources. • Conduct regular, customized, and ad hoc analyses retailing to retailers, wholesalers, industry and other areas of interest. • Update and improve sales, inventory and reporting needs for Amazon.com• Administrative duties include maintaining library of products and corresponding electronic files, track and upkeep schedule for Director and National Account Manager, coordinate meetings and travel arrangements. Show less

• Oversee the development of store level sales plan for every item in A&F women’s non bare knits merchandise• Review daily sales reports, analyze information using spreadsheets and databases, to make and implement critical inventory decision based on business trends. • Work closely with brand senses, merchandise, and planning in a cross functional capacity to execute product strategies and ensure brand integrity.

• Responsible for auditing travel and expense reports for all store associates including store, district, and regional managers and store directors. • Run and distribute monthly and weekly reports regarding the upkeep and management of corporate credit cards distributed to district and regional managers. Work with district and regional managers and AP to keep corporate credit cards paid to date to avoid suspension, closure, or write off. • Track, code and pay invoices due out of store… Show more • Responsible for auditing travel and expense reports for all store associates including store, district, and regional managers and store directors. • Run and distribute monthly and weekly reports regarding the upkeep and management of corporate credit cards distributed to district and regional managers. Work with district and regional managers and AP to keep corporate credit cards paid to date to avoid suspension, closure, or write off. • Track, code and pay invoices due out of store control budget. Work with different departments throughout company to ensure invoices are coded and paid out of the appropriate budget. Show less