John Nauman Email & Phone Number

El Granada, Ca, Us

San Jose, Ca, Us

• Led the transformation of the change management process, delivering an improved and more efficient change platform reducing risk, improving visibility, and metrics, and enabling increased productivity across the org (faster transaction times) reducing change related incidents from 25% in 2014 to less than 1% and maintained world class change success rate 99% +.• Constructed and implemented the streamlined and revamped problem management process to drive service improvements, enable team and individual accountability and supported multiple Dev Ops teams in large scale product launches thru automation, smart workflows and agile processes leveraging CI/CD.• Executed smart automation that promoted change management via faster iterations, reducing the number of manual changes and overhead and created an open, honest, and direct work environment with high team synergy allowing team to effectively work together and meet deliverables for problem and change management.• Established and launched a concise problem management service strategy, priorities, and roadmap and a known error process and system to track corrective actions. • Implemented new communication protocol for problem and change management resulting in timely stakeholder notification allowing for quicker return of RCA's and timely retrospectives.• Developed and operationalized reporting and dashboard capabilities for problem and change management.

San Jose, Ca, Us

• Created a culture of change management driving eBay to industry leading performance for reduced change impact through new platform, use of metrics, tactical change management and service leadership influence.• Cultivated a culture of change management driving ITSS to industry leading performance for reduced change impact through new platforms, use of metrics, tactical change management and service leadership influence.• Spearheaded new initiatives from beginning to end (Disaster Recovery, Think Twice, CMDB). • Served as a Trusted Advisor reaching out cross functionally and collaborating closely with teams to complete tasks.• Defined and managed all change and release moratoriums.• Conducted SOX testing for change management for 1H and 2H.• Served as the DR lead responsible for the successful execution of DR activities which included functional exercises for tiers 1, 2 and tabletop exercises for tiers 3 and 4 applications.• Globally managed power maintenances for all eBay power maintenances.

San Jose, Ca, Us

• Oversaw IT change management for eBay, PayPal and StubHub aligning all three companies with a single change management process and managed eBay/PayPal separation activities.• Delivered change management capabilities for PayPal and eBay (Design, build, test ITSM solution for both companies) enabling the creation of two successful publicly traded companies on Legal Day 1.• Performed current state/future state analysis; determined post-split viability of existing plans; identified gaps and revised for post-split.• Developed and implemented a communication plan and updated change management policies for both companies.

Redwood City, Ca, Us

• Designed and implemented a change management module in Remedyforce replacing existing ChangeGear application.• Consolidated service management tools (Incident, Change, Problem) under one umbrella providing the foundation for future ITSM apps/tools (CMDB, Problem, SLM).• Served as the Program Manager for the global wide Mac computer initiative, program included managing global pilot, setting up global procurement process and overseeing application testing.

Redmond, Washington, Us

• Responsible for the Windows Phone Services PCS product group as the Senior IT Change and Release Manager supporting Windows Phone 7 and coordinated all releases with Test, Dev., and PM groups. • Collaborated with SE’s and Release teams to finalize deployment details and assist in production deployments. • Conducted change management CAB meetings and an active participant with PMs and incident management team to help drive and conduct post-mortems. • Established change and release management processes for the MS Premium Mobile Experience product group in support of Kin mobile phone service and managed all releases in product lifecycle from product launch through EOL.

Santa Clara, Ca, Us

• Managed all aspects of change management, including strategy, planning, and implementation; developed change management policies and procedures; established best processes at the global level, eliminating and consolidating disparate change boards and Chaired the Change Advisory Board.• Created a successful culture of change management through senior management commitment and support, led the executive team to review all high-impact changes and major incidents, created an awareness campaign, and delivered end-user training regularly.• Designed and implemented a change management process to match the ITIL framework, reducing administrative overhead, conducted audits, established KPIs, and developed metrics to measure the effectiveness of the process and maintained 100% Sarbanes-Oxley compliance.• Managed the transition from the Lotus Notes database to the Remedy Change Management application resulting in a fully integrated service management system based on ITIL best practices.• Developed change models working closely with infrastructure teams, service desk, and application owners for high-impact and complex changes (server reboots, desktop deployments, Network/SAN), leading to orchestrated releases and the flexibility and capacity within the organization to manage maintenance activities.• Increased availability, reduced scheduled downtime, and eliminated production conflicts through successfully implementing weekly maintenance windows and establishing Change Advisory Board.• Managed multiple change management infrastructure freezes in support of Data center moves and migrations.• Implemented Change Management process for all data center-related changes resulting in increased availability and reduced incidents, and received a “Bravo” Award from Hewlett Packard for high availability among large enterprise customers.

Santa Clara, Ca, Us

• Collaborated to form the Applied Materials Crisis Management Team; represented IT senior management as a long-standing team member who served as a special liaison to internal business groups and represented IT and developed key relationships with business units, and helped define crisis management and disaster recovery business plans.• Served as a primary Disaster Recovery Planning team member, helping plan and communicate DRP drills.• Implemented a scorecard process for major data center hardware suppliers, including EMC, SUN, StorageTek, and HP.

Santa Clara, Ca, Us

• Managed all aspects of IT Facilities reporting directly to senior management: Oversaw two corporate data centers and a colocation facility; developed and integrated processes for operations in colocation facility contributing to a standardized and seamless operations environment.• Managed overall data center space and capacity: Monitored and reported on physical floor space in order to meet company’s aggressive growth; maintained data center floor diagrams; coordinated equipment deliveries and physical placement of all data center equipment.• Completed multiple data center expansions in live production environments while maintaining 100% uptime. Designed and built in consultation with Facilities corporate tier III production data center to meet new production demands.

Santa Clara, Ca, Us

• Managed Applied Materials corporate data centers and provided 24/7 worldwide support for 10,000 users on all applications including SAP, Oracle and Legacy environments. Oversaw hiring, mentoring, and training for three shifts; managed 21 direct reports including production schedulers, project managers, system analysts and computer operators; Escalation Manager for all Data Center production issues.• Completed multiple data center expansions in live production environments while maintaining 100% uptime. Designed and built in consultation with Facilities corporate tier III production data center to meet new production demands.• Managed data center server consolidation project resulting in annual savings of $500K; assisted finance with server buyouts and lease negotiations resulting in annual savings of $830K.• Established and negotiated support contracts with all Data Center suppliers and third party vendors; reduced Business Continuity Services contract by $200K annually.

Santa Clara, Ca, Us

Palo Alto, Ca, Us