John Walter Email and Phone Number

- Developing certification and deployment guides to help customers run IBM/Red Hat workloads on AWS- Engaging directly with customers on projects to migrate or extend their infrastructure to AWS- Collaborating cross-functionally within AWS product teams and with our partners- Producing technical documentation, whitepapers, presentations and other solutions related content.

- Design and implement solutions based on VMware Tanzu products and other open source software projects to demonstrate the value of Kubernetes - Educate customers and the field through technical demonstrations and proofs of concept- Work with customers to integrate the Tanzu ecosystem with their existing infrastructure, including with hyperscalers (AWS, Google, Azure), as well as Red Hat OpenShift and Rancher- Consult customers on modernizing applications and infrastructure, the importance of continuous delivery and collaboration, and helping to implement secure software supply chain security.- Built solutions leveraging vSphere with Tanzu, NSX Advanced Load Balancer (AVI), NSX-T, Tanzu Mission Control, Tanzu Service Mesh, and Tanzu Application Platform, working with all Americas customers across all verticals

- Support the efforts of the Ecosystem Development team regarding cross-route initiatives, partner enablement, and partner solution development- Design solutions for customers transitioning to a cloud development process, focusing on DevSecOps and infrastructure as code methodologies- Design solutions for delivering cloud native and containerized applications- Highlight the relevance of ecosystem solutions including managed services innovating outcomes- Evangelize portfolio architectures and validated patterns with strategic partners- Establish leadership relationships for business relevance to LOBs and open Red Hat adoption across the enterprise

- Manage the pre-sales technical relationship - Support North American sales team throughout pre-sales opportunities- Deliver technical enablement training to customers and partners- Author and deliver workshops that involve solutions from Red Hat’s emerging technology training portfolio

- Manage day-to-day operations, ensuring the support team meets the needs of customers.- Create and facilitate training for new hires, as well as continuing education of senior support team.- Develop and implement new support offerings- Support forecasting, workforce, and capacity planning- Help with regular operational reporting- Assist with the development, articulation, and deployment of operational initiatives to improve the support delivery and move to operational efficiency- Provide input to improvement programs to develop global support process and procedures as part of the support leadership team across global centers

Providing support for Red Hat Enterprise Linux customers.RHCE - Red Hat Certified EngineerRHCSA - Red Hat Certified System Administrator

Filmed, edited, and produced video interviews and conference coverage. Built video page for both old and new platforms.Curating new and existing content, cultivating developer community, researching mobile development and the Internet of Things.Lead on two publications – 2015 Guide to Mobile Development & 2015 Guide to the Internet of Things.

Managed inventory, maintained visual standards, imaged demonstration and in-store-use machines/mobile devices, worked on both large and small teams, led overnight visual merchandising changes, managed day-to-day store operations

Managed six-projector theater, occasional projector maintenance