John Norman Email & Phone Number

Spencer, West Virginia

Liaison to government officials including municipal, county, EMS, public schools and state legislators. Responsibilities include account management, community and media relations.

Greensburg, Pennsylvania

Planned and directed marketing of organization's programs, products and services for target market segments across all jurisdictions within Allegheny Power service territory. Directly supervised employees in the Marketing group within Customer Management. Indirect reports resided within Corporate Communications and the Customer Contact Center. Total reports 24. Responsibilities also included interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing customer complaints and resolving problems.

Spencer, West Virginia

Directed team of Account Managers and Engineers responsible for the achievement of Corporate Customer Satisfaction Goals. Accountable for “call-to-action” initiatives affecting local governments, commercial and industrial customers. These actions include rate revisions, franchise agreements, environmental and system expansion projects.

Charleston, West Virginia

Waynesboro, Pennsylvania

Lakeland, Florida

Charged with the development and success of a new strategic business unit commissioned to retain and grow market share in the delivery of professional engineering services. Targeted clients are within the mining, government, land development and construction industries. Responsible for productive senior level relations with municipal, state and local governments, key private industry accounts and economic development councils. Administrative accountabilities include strategic plan, budget, policy and staff development.

Lake Wales, Florida

Charter member of a self-directed management team selected to develop positive and productive relationships with existing, at-risk, municipal bulk power customers. Accountable for advancing corporate policy with regard to the pursuit and profitability of the full requirements business. Sales origination duties included the development of market strategies, the creation and sales of programs/ services, Request-for-Proposal coordination/ response, and the negotiation of long-term power supply agreements with City staffs, managers and commissions. Structured deals were achieved through a team of power marketing, legal, financial, generation, pricing and risk managers. Successfully negotiated a five-year, $75 million power sales agreement with the City of Bartow (Florida).

Lake Wales, Florida

Established and guided the achievement of annual sales and DSM goals of $500K and 15MW, respectively. Responsible for maintaining and renewing municipal franchise agreements. Accountable for the management of division customer service and marketing personnel. Directed a staff of thirty-five (35) regional employees. Maintained relations with senior management of municipal and county governments, key industrial customers, builders, developers, trade allies and industry related contractors. Division customer base totaled 100,000 accounts from residential, commercial and industrial market segments. Administered O&M and Capital budgets of two million and one million dollars, respectively.