Providing an interface between providers, veterans and the VA Community Care Network to help resolve claims and billing issues in favor of all involved, while also helping to reduce the rising administrative costs of healthcare for the VA and medical providers due to claims and documentation errors. I also serve as a contact point to help veterans quickly and easily locate and utilize their earned VA healthcare benefits and provide solutions to ensure that no veteran is unfairly put into medical debt due to expenses that the VA has an obligation to provide the veteran.

Medicare/Medicaid benefits advocate for United Healthcare and patients. Responsible for getting patients to schedule annual wellness exams to help reduce healthcare costs for United Healthcare due to medical issues that could have been detected earlier and resolved more easily and at lower costs to the insurance provider. Participated in initial Assurant mobile device claims processor call center stand up. Expert in T-Mobile and MetroPCS devices, insurance, and replacement policies to assist customers in the replacement of lost, stolen, and damaged mobile devices. First point of contact to ensure that customer's issues were satisfactorily resolved.

COVID-19 contact tracer for the Nebraska Department of Health and Human Services conducting surveys of individuals with recent positive tests in the state of Nebraska. Also responsible for ensuring notification of individuals in contact with the patient while they were infectious and tracing potential contacts, contact locations, and hot spots.

Providing on demand, remote support to client contracts and needs. Supported first ever red-on-blue integrated air defense system (IADS) take down training provided from the perspective of adversary forces attempting to deny airspace to US and allied air forces. Resident targeting SME and expert in imagery and operations intelligence and training.

Provided remote support to multinational targeting, intelligence, and imagery training programs for North Atlantic Treaty Organization (NATO), US Central Command (CENTCOM), and US Air Forces Africa (AFAFRICA) allied nations by supporting forward deployed instructor teams and stand alone training programs, focusing on rapid, agile development of training materials and products to meet urgent needs of instructor staff and students while ensuring a high quality of materials with a commitment to data fidelity and security.

Responsible for supervising training of multiple Airmen in precise point mensuration (PPM) in compliance with Chairman of the Joint Chiefs of Staff (CJCS) directives and guidance from the Air Force Precise Point Positioning Program (AFP4). Created and indexed products in the Modern Integrated Database for use in targeting products and air tasking orders (ATOs). Functional subject matter expert (SME) on operational point mensuration techniques.

Performed advanced target development (ATD), including weaponeering, collateral damage estimation (CDE), and PPM, supporting Operations INHERENT RESOLVE (OIR), FREEDOMS SENTINEL (OFS) and RESOLUTE SUPPORT (ORS). Additionally, supported a key regional defense exercise providing targets support to exercise simulation and integration of new targeting capabilities, not previously integrated into multinational, joint service exercises. Also managed target lists, provided rapid support to Target Effects Team, and supported deployed joint service units.

Non-Commissioned Officer In Charge and Lead Analyst of 15 multinational and joint service personnel supporting real-time intelligence support to target discover and rapid target development, leading to weapons employment against a wide variety of targets in support of OIR and OFS. Performed intermediate target development (ITD) within a highly compressed timeline, in conjunction with network and nodal analysis, to identify and strike targets of opportunity, terrorist networks, and high value targets (HVTs).

Responsible for supervising multiple Airmen performing Precise Point Mensuration in support of four geographic areas of responsibility (AORs) in compliance with CJCS directives and guidance from the AFP4. Created thousands of products indexed in the Modern Integrated Database for use in targeting products and ATOs. Also responsible for quality assurance of all data entry and server data replication. Functional SME in operational point mensuration techniques and lead trainer, training coordinator, and training program manager to largest targeting unit in the USAF or any joint service component..

Responsible for supervising multiple Airmen providing weaponeering and ITD support to three geographic AORs in support of OPLAN development, contingency operations - OIR, Operations ODYSSEY DAWN (OOD) and UNIFIED PROTECTOR (OUP) - and NATO ally support. Lead trainer for largest targeting flight in USAF, responsible for 45 junior analysts' On-the-Job Training, developing a new comprehensive training plan to adapt analysts' skills to meet supported and supporting units' needs.

Responsible for ATD, ITD, target list management, and ATO development for targets in the US European Command (EUCOM) and US Africa Command (AFRICOM) areas of responsibility. Performed ITD for the first time ever at an operational-level command, traditional ATD (weaponeering, CDE, and PPM) for a wide variety of targets in support of standing Concept of Operations (CONOPS) and Operational Plan (OPLAN) development and multiple contingency operations - OIR, OOD, OUP, and Operation SERVAL. Became a functional SME in battle damage assessment (BDA) and supervised BDA training program for Targets Cell and Imagery Support Element. Managed and oversaw security and integrity of second largest imagery repository in the USAF.

Responsible for supporting the tactical-level targeting and intelligence needs of two F-16CM squadrons tasked with a critical, on-demand contingency support mission. Created combat mission folders (CMFs) for aircrew to employ munitions effectively against ATO tasked targets with maximum flexibility in contested airspaces and a maximum level of threat mitigation. Functioned as a hardened and deeply buried targets (HDBT) SME in relation to F-16CM operations in the Korean AOR. Also augmented the 35th Fighter Squadron as operations intelligence analyst and the 8th Security Forces Squadron as a security forces augmentee for base defense and security.

Responsible for learning fundamental military intelligence skills, in addition to basic geospatial and targeting skills needed to function as a USAF targeteer. Required knowledge included maintenance and use of classified materials and facilities, intelligence research and briefing skills, basic imagery exploitation, weaponeering, CDE, ATD, ITD and point mensuration theory.

Responsible for learning the Persian Farsi language and Iranian and Afghan culture in a heavily time constrained joint service military training environment while also continuing military training. Dorm leader, 314th Training Squadron Drill Team Commander, and Charge of Quarters (CQ) shift lead.

Responsible for learning the skills and abilities need to function as a Career Enlisted Aviator, including basic aerodynamics, weight and balance calculation, aircraft safety, and maintenance and use of Technical Orders.

Responsible for learning the foundational warrior attitudes and culture, knowledge, skills and abilities to succeed in the USAF and become a highly skilled and motivated Airman.

Sole helpdesk technician supporting a dynamic office environment, as well as executives doing remote work. Led project to research to find new ways to deploy virtual servers within existing network infrastructure to bridge gap between needed network services and existing hardware, with the goal of ultimately saving the company significant IT infrastructure costs.

Helpdesk technician supporting AT&T US Government customers with high bandwidth internet connections. Focused on providing remote assistance with connectivity, customer site hardware, routing, and management of AT&T network hardware and services.

Contract employee at Verizon internal employee helpdesk, providing support to Verizon locations, service vehicles, and employees across the full width of Verizon's corporate footprint. Supported troubleshooting and repair of initial contact network, connectivity, computing, software, and telephony issues (Tier I). Then advanced to handling issues requiring more dedicated time from senior helpdesk technicians to resolve more complex user issues (Tier II).

AOL Helpdesk employee providing customer support with AOL software. Focused on software support, antivirus management, and telephonic network connectivity, with limited diagnostic support provided for customer computing issues.

In-store/on-site sales representative for Epson America in the greater Tampa Bay region. Responsible for representing Epson and Mosaic in-store and being a product expert on printers and multi-function devices being sold by Epson as well as their competitors.

Customer service agent and cashier in a parcel shipping and receiving store. Assisted customers with shipping packages and related tasks (insurance, tracking, missing packages, etc.) and also performed sales of mailbox rentals, shipping services and assisted with sales in the adjoined gift card and accessory shop.