I handle high call volume claims and assist with Automotive Repair facilities and customers with warranty claims and reviewing contracts and setting up claims to repair customer vehicles, I setup inspections and report inspections to claims from the inspector reports when they call in from inspecting a Vehicle, I assist with payments to the Repair facilities by requesting payments and checking on payment ETA's towards the claims, I record parts list to the claims and review and adjust parts list and labor times, I compare the requested labor times with using All data and Mitchell labor guides and review service procedures of the repairs needed and compare part prices to match MSRP pricing and guide lost phone calls to the correct department and assist with Roadside needs

Greet and meet customer's, write up work orders, schedule drop off repairs or waiting appointments,perform full walk around of Camper and take pictures of all 4 corners and roof as well for damages duringcheck-in and process warranty claims, answer phone calls, write up estimates, process insurance claims,schedule repair work orders for techs, and active delivery of customer service professionally and performwalk through with customer in their units after final repairs

Greet and meet customer's, write up work orders, schedule drop off and delivery of boats, processwarranty claims, answer phone calls, write up estimates, process insurance claims, schedule repair workorders for techs, and active delivery of customer service professionally

Ascertains automotive problems and services by listening to customer's description of symptoms;clarifyingdescription of problems; conducting inspections; taking test drives; checking vehicle maintenancerecords;examining service schedules. Verified warranties and service contract coverage by examining recordsand papers;explaining provisions and exclusions. Developed estimates by costing parts and labor; calculatingcustomer'spayment, including deductibles. Prepares repair orders by describing symptoms, problems, and causesdiscovered, as well as repairs and services required; obtaining approval signatures; entering RO intoservicedatabase system. Maintained customer report by explaining estimates and expected return of vehicle;