• Obtained eQIP Clearance to assist borrowers with DoE student loans and FFELP accounts

• Created new system of operations to ensure team productivity and time management• Trained new barista hires on recipes, equipment, and best practices• Instructed team members on latte art• Maintained excellent customer relations and created several repeat customers

• Received and followed up on customer calls regarding account management• Assisted new customers with internet, phone, and cable service setup by thoroughly explaining products and services • Used a sales-driven approach to help new and existing customers choose the service plan to best fit their needs while also creating revenue for the company

*Uphold cleanliness standards*Assist with ticket sales and food sales*Greet and assist guests with inquiries and insure a pleasant overall experience

• Delegated tasks to team to ensure daily duties were completed• Trained staff on all operations• Managed inventory