Johnny C. Email & Phone Number

Carmel, IN, US

Indianapolis, Indiana, United States

Firewalls.com is a one-stop SMB network security shop featuring next-generation firewalls, wireless APs, network switches, security licenses & more. A robust network security infrastructure with intelligent defense-in-depth is possible even for organizations of any size. We pair industry-leading security tech with expert configurations, sales support, &.

Granger, Indiana, United States

• Act as a single point of contact for internal and external escalations and management across multiple departments of Network Solutions.
• Provide and demonstrate strong leadership and organizational abilities applied across a large team with diverse skills
• Lead/Drive cross-functional teams to ensure the best "Customer Experience" for the customer.
• Provide executive-level status updates through the lifecycle of an incident.
• Ensure customers receive entitled & quality support services.
• Send organizational communication to company-wide contacts regarding any issues impacting their routine work.

Indiana, United States

Information Technology Manager

Shelbyville, Indiana

• IT Manager that oversees information systems operations for a three plant operation and six personnel team
• Collaborate, coordinate, and strategize with all company departments providing technical expertise for critical business ventures
• Implement and maintain policies and goals for the IT department in order to support the company's needs
• Ensure company adherence to software licensing
• Evaluate team skills and develop training programs to support career development
• Ensure overall proper systems operations and plan necessary upgrades

Shelbyville, Indiana

• Design, develop and implement network infrastructure for three automobile stamping manufacturing plants
• Oversee all helpdesk operations related to SLA (Service Level Agreement)
• Configure and deploy Zebra Wireless Label Printers, Intermec CK3 handheld scanners, 10-Zig Thin Clients
• Configure, update and maintain HP ProCurve routers, switches, and other network related hardware
• Configure and maintain 3 Ruckus Wireless Zone Director 1200’s W/ 30 APs and over 400 clients
• Configure and deploy Kaspersky Enterprise Endpoint Security for all workstations and Kaspersky Endpoint Security for mobile device management (MDM). Update and maintain Anti-Virus database engines

Indianapolis, Indiana Area

• Attend key vendor operational meetings to evaluate services and review new services
• Oversee all helpdesk operations related to SLA (Service Level Agreement)
• Train new helpdesk technicians on helpdesk procedures including documentation creation and client customer service
• Perform as a backup to the Operations Manager for executive business acquisition meetings, product testing and development meetings, and vendor management meetings
• Led research that led to the purchasing and implementation of Microsoft Intune for all deployed smartphone and laptop devices. Serves as the Intune subject matter expert.
• Assist Operations Manager with disaster recovery planning, procedures, and vendor management

Indianapolis, Indiana Area

• After a successful contract engagement, was hired directly by client to continue providing computer support services for client’s users across 3 Midwest locations.
• Provided computer support services for client users across 3 Midwest locations.
• Responsibilities include but were not limited to answering help desk calls, and providing desktop and application support to 200+ users.
• Windows 7 x64 Enterprise, Windows XP Professional, Server 2008, Windows 8 (In testing phase)
• SLA creation and integration
• Conducted IT training for new employees

Indianapolis, Indiana Area

• After a successful contract engagement, was hired directly by client to continue providing computer support services for client’s users across 3 Midwest locations.
• Provided computer support services for client users across 3 Midwest locations.
• Responsibilities include but were not limited to answering help desk calls, and providing desktop and application support to 200+ users.
• Windows 7 x64 Enterprise, Windows XP Professional, Server 2008, Windows 8 (In testing phase)
• SLA creation and integration
• Conducted IT training for new employees

Indianapolis, Indiana Area

• Active member of Northrup Grumman’s Marion County PC Refresh Initiative
• Imaged 800 Dell Latitude E6410 laptops with Windows XP operating systems
• Refreshed 660 Dell Latitude E6410 laptops for all staff of city and county departments
• Assigned Active Directory user rights via ALTERIS database management software
• Dispatched to City County Fire Departments to refresh old laptops to Dell E6410 laptops
• Conducted break fix repairs and responded to trouble tickets for Marion County Jail personnel

Indianapolis, Indiana Area

• Responsible for the deployment and installation of over 400 end user PCs and equipment throughout client hospital including LCD digital displays, switches, hubs, and routers
• Conducted PC imaging using Belkin 16 channel imaging station: mxl 0311GT5
• Performed installation of proprietary hospital information and theft management systems
• Provided remote desktop support with the VMware Vsphere client software system and MS-DOS Command line system
• Provided in person end user technical support for newly deployed equipment
• Utilized Crystal Reports to track resolutions of technical issues

Indianapolis, Indiana Area

• Responsible for nationwide support for energy management systems via inbound calls
• Provided energy management Tier I technical support for nationwide department stores and retailers
• Troubleshot Lennox and Novar HVAC systems using customer specific software
• Dispatched HVAC technicians for onsite support and work with technicians to troubleshoot issues
• Remotely diagnosed and reconfigured energy systems

Indianapolis, Indiana Area

• Provided Tier I technical support from the sole nationwide call center responsible for customer service for the newly released Google Nexus One Smartphone
• Configured and troubleshot for the Android operation system 2.1
• Utilized the E2E HTC ticket logging system to provide accurate Problem Action Resolution (PAR) documentation of all calls
• Assisted T-Mobile wireless cell phone customers with a variety of items including Google Nexus One phone purchases, order tracking, and product pre-sales
• Actively worked with HTC Product Engineers to provide customer feedback for future Over the Air (OTA) updates for the Google Nexus One Smartphone

Aviation Ordnancemen receive, inspect, package, store, handle, and process for shipment: airborne weapons, air launched torpedoes, aerial mines, and ammunition. They test, assemble, fuze, load, download, arm, and de-arm all airborne weapons, torpedoes, and mines for aircraft carriage, and they receive, inspect, store, load, and download sonobuoys. AOs.

Computer And Information Sciences, General

Computer Science

Comptia A+ Certified IT Professional

Certifed Welding Professional, Advanced Welding Technology

Advanced ARC, Mig, Plasma cutting and TIG welding courses