Johnny Cao Email & Phone Number

Des Plaines, Illinois, United States

• As an Associate IT Analyst at Common Goal Systems, I focus on providing exceptional technical support and training to customers using our ed-tech solutions. My responsibilities include:
• Offering technical assistance to users, addressing their questions, and troubleshooting issues to ensure smooth product functionality.
• Collaborating with internal teams to resolve customer concerns, deliver effective solutions, and improve the overall user experience.
• Conducting user training sessions to help clients maximize the benefits of our products and services.
• Assisting in the implementation and integration of software updates, ensuring seamless transitions for our clients.
• Continuously learning and adapting to new technologies to better support and educate customers.In this role, I aim to bridge the gap between technical solutions and customer needs, making educational tools more.

Completed a rigorous 24-week bootcamp focused on full-stack web development, with extensive training in JavaScript, Express, React, and Python. During the program, I honed my skills in designing and developing modern web applications by engaging in hands-on projects, tackling coding challenges, and participating in real-world simulations. I also gained.

Managed the opening and daily operations of a successful restaurant, including staff hiring and training, inventory management, and customer service, resulting in a 15% increase in customer satisfaction.Coordinated cross-functional teams during peak service hours, ensuring seamless operations and high customer satisfaction.Led a team of 30+ employees.

Assisted in the launch and operational success of a new restaurant, coordinating with vendors and contractors to ensure timely completion of projects.Supervised kitchen operations and maintained high standards of food quality and safety, achieving a 95% health inspection score.Trained and mentored junior chefs, enhancing team skills and.

Certificate Of Completion, Full-Stack Software Engineer

Bachelor'S Degree, Applied Arts