Johnny Cao Email & Phone Number

Des Plaines, Illinois, United States

As an Associate IT Analyst at Common Goal Systems, I focus on providing exceptional technical support and training to customers using our ed-tech solutions. My responsibilities include:• Offering technical assistance to users, addressing their questions, and troubleshooting issues to ensure smooth product functionality.• Collaborating with internal teams to resolve customer concerns, deliver effective solutions, and improve the overall user experience.• Conducting user training sessions to help clients maximize the benefits of our products and services.• Assisting in the implementation and integration of software updates, ensuring seamless transitions for our clients.• Continuously learning and adapting to new technologies to better support and educate customers.In this role, I aim to bridge the gap between technical solutions and customer needs, making educational tools more accessible and user-friendly for schools and organizations.

Completed a rigorous 24-week bootcamp focused on full-stack web development, with extensive training in JavaScript, Express, React, and Python. During the program, I honed my skills in designing and developing modern web applications by engaging in hands-on projects, tackling coding challenges, and participating in real-world simulations. I also gained proficiency in version control systems like Git, enabling effective collaboration and efficient codebase management.

Managed the opening and daily operations of a successful restaurant, including staff hiring and training, inventory management, and customer service, resulting in a 15% increase in customer satisfaction.Coordinated cross-functional teams during peak service hours, ensuring seamless operations and high customer satisfaction.Led a team of 30+ employees, fostering a collaborative and productive work environment.Developed and executed food cost strategies that increased profitability by 25% within the first year.

Assisted in the launch and operational success of a new restaurant, coordinating with vendors and contractors to ensure timely completion of projects.Supervised kitchen operations and maintained high standards of food quality and safety, achieving a 95% health inspection score.Trained and mentored junior chefs, enhancing team skills and efficiency.Collaborated with the management team to design seasonal menus.Analyzed sales data to identify popular menu items, leading to a 12% increase in overall sales.

Certificate Of Completion, Full-Stack Software Engineer

Bachelor'S Degree, Applied Arts