•Lead and mentor design team of 10, ensuring QA/QC processes and standards were implemented, resulting in a 20% increase in team efficiency and productivity and a decrease in revisions by 40%.•Interact with state and local municipalities concerning compliance with codes and regulations keeping templates updated.•Liaised between departments to facilitate communication with Slack and keep appropriate parties updated on projects.•Utilize SharePoint to create and update files to keep company database organized and track progress with Jira.•Serve as the primary point of contact for clients and city engineers addressing concerns, project updates, and managing expectations.•Utilize tracker system via Salesforce within Okta to collaborate with clients to gather/update files, and information and organize projects effectively.

•Optimized email campaigns to increase open and click-through rates.•Analyzed and reported on Key Performance Indicators (KPI) to validate and demonstrate success of marketing campaigns.•Created automations to nurture and target our customers. Welcome Series, Upsell, Win-Back, etc.•Created wireframes/mock-ups to design emails and ensure they are optimized, user and mobile-friendly.•Design, QA, and deploy promotional and transactional Emails & SMS.•Made data-driven decisions using our Email Service Providers (ESP), Google Analytics, A/B testing, and campaign reports.

• Support with project - data entry, tracking deliverables, and status reporting to manager.• Coordinate between all departments (Aerial, Drafting, Fielding, and Engineering).• Updating project tracking (both internally and externally) using spreadsheets.• Create and revise civil drawings within public right-of-way in AutoCAD.• Provide administrative support to Engineering team.

• Served end users in resolving hardware and software issues through phone, email, and in-person performing diagnostics and basic troubleshooting.• Daily follow up using the dealership's Customer Database in provivded CRM (Customer Relationship Management System) to ensure satisfaction with delivery and exceptional customer experience to drive loyalty.• Achieved store goals beating national scores by maintaining a 100% CSAT (customer satisfaction) survey rating for monthly incentives for the department.• Scheduled appointments with customers through calls and emails for a demonstration walk-through of features and products, reducing workload by 20% for the Sales team.• Tracked and logged any issues into spreadsheets to produce daily, weekly, and monthly reports to management.• Directed Customer's unresolved issues/escalate to level 2 support (Service Department) when necessary.• Tracked and logged any issues into spreadsheets to produce daily, weekly, and monthly reports to management.