Johnny Sharma Email & Phone Number

Wellington, Nz

New Zealand

- Responds efficiently to service desk calls from users, resolving issue in a timely manner.- Supports and maintains service level agreement standards.- Provide excellent, high quality service support to a broad range of users across a wide geographical area.- Diagnoses and resolves configuration faults in the IT and telecommunication system used by the authority.- Arranges for faulty equipment to be repaired with minimal impact to the organisation.- Assist users in maximising the benefits of installed IT and telecommunication system.- Install, configures and maintain PCs, laptops, operating systems and application software, network printers and telecommunication devices.- Monitors and records user concerns and requirements, using the appropriate systems within the authority.- Assist with on-going development and maintenance of the service desk and knowledgebase system for recording and tracking of IT and Telecommunication faults. - Seek and maintains a current knowledge of relevant industry hardware, software and telecommunication developments.- Provides support and backup for other team members and actively contributes at team meetings.- Support the wider information and technology team in the delivery of projects and initiative across the authority.- Carry out work and conduct interpersonal relationships in a way that supports authority’s values.- Support team by being available for on call outside of business hours when required.

New Zealand

- Perform Airport perimeters and taxiway checks- Be vigilant and ensure aircraft safety and avoid vandalism

New Zealand

- On-the-job training of new recruits- Ongoing technical coaching of security officers.- Refresher training support - Dangerous goods recognition training - Other technical trainings specific to AVSEC- Travel to other stations supporting the Centralised Training Process

New Zealand

- Carry out pre-flight security screening and hold baggage screening of departing- passengers and their baggage- Carry out checks to ensure ID cards are displayed appropriately in security areas- Control access points as required- Attend to any incidents that come to the attention of the officer- Report all serious incidents to the appropriate supervisor and record such incidents that- have occurred during the period of duty- Liaise with and assist other agencies- Carry out required administrative duties- Carry out all duties that are assigned by the supervisor or officer in charge- Adhere to all regulations and relevant Aviation Security legislation, Aviation Crimes Act,- ICAO annex 17 and the Civil Aviation Act- Keep current with local instruction and policy and maintain a good knowledge of- contingency plans, relevant law and practices- Refer all requests, applications or other matters affecting the Service which cannot- immediately be dealt with by the officer to the supervisor or officer in charge- Comply with all AVSEC Health and Safety policies and procedures- Comply with the Aviation Security Exposition document and Aviation Security Service- Perform Airport perimeters and taxiway checks- Be vigilant and ensure aircraft safety and avoid vandalism - Code of Conduct

Wellington Region, New Zealand

- Providing service and solutions to customer based on customer’s need.- Actively encourage and educate customers about new solutions and channels For Example: - Go money, Voice ID and phone banking.- Meet customer’s need effectively, efficiently and appropriately and work as a bridge between Customers need and solutions.- Demonstrate ICARE values on each and every call.- Always aim for First contact resolution to show respect and care for customer’s time and need. - Demonstrate active listening and show empathy - Always focus on stats, service and products knowledge to make each call a great experience for customers.- Meet service and sales objective by using all the resources and training. - Always refer to Voice of customer and leader’s feedback for learning, improvement and growth.- Staying up to date will all current offers to provide efficient service.- Always be vigilant on each call to respect customer’s trust and belief for the security Of their information and money.- Always stays up to date with EDGE courses.

Wellington Region, New Zealand

- Overseeing reconciliation of bulk fuel stock across terminals in Lower North Island and South Island, processing loans / borrows between Z Energy and other fuel companies- Entering data related to stock offloads from Tankers to terminal facilities - Generating invoices to customers for fuel delivered and processing marine fuel invoices - Liaising with customers and facilitating the solution to fuel availability issues

Wellington Region, New Zealand

- Contributing to recruitment, induction, training and managing staff in various stations across the Greater Wellington region- Dealing with approximately more than 1500 customer daily directly or indirectly.- Maintaining network, PC, Printers, G5 POS, ‘Intellisafe’, BOS (back office system), Active Directory (User access) and CCTV (tracking and locating footage for external agencies)- Overseeing up to eleven staff delivering quality customer service, handling customer complaints, and mentoring staff to achieve individual and team KPIs - Establishing and managing sustainability initiative across the cluster of Wellington Z Stations- Reviewing and refining systems and processes to enhance the customer experience, including trouble-shooting G5 (Point-of-sale) application and automated systems (car wash, etc.)- Ordering of product, and managing stock levels (fuel and retail items)

Wellington Region, New Zealand

- Liaising with customers, selling retail items, and processing cash and eftpos transactions - Providing operational support, including networks, POS applications and IT systems

Diploma Of Network Engineering (Level 6), Further Studies In Progress

Diploma In Business Management (Level 5)

Diploma In Computer Engineering