Johnny Solis Email & Phone Number

Washington, District Of Columbia, United States

Alexandria, Virginia, United States

• Providing timely and effective technical, operations and training support of end-user computers and devices both remotely, on-site and/or by telephone or email, white glove treatment.
• Install and upgrade desktop, laptop and peripheral computer systems components and software.
• Resolve Help desk tickets with all notes, categories, assignments, knowledge base information, and resolution actions recorded in the ticket. Great understanding of Microsoft 365 and Good knowledge of Active directory.
• Provision, Image, update and prepare computers for deployment to employees, install and maintain end-user computer and devices, Install, support and maintain client printing environment. Troubleshoot HP printers.
• Provided virus/malware protection and remediation – Malwarebytes/ESET/SonicWall
• Troubleshoot and resolve hardware and software issues by applying diagnostic skills, documenting problems and resolutions

Alexandria, Virginia, United States

• Planned, Developed, Installation and configuration, operation, maintenance, troubleshooting, security management of 200 iPads using JAMF School for St. Louis Catholic school in Alexandria, Va.
• Manually enrolled each iPad utilizing Apple Configurator 2, Apple school manager to enroll DEP to all 200 iPads in JAMF school.
• Created device groups per each grade with their own apps and background layout within JAMF to allow students to use apps based on their grade. Used VPP for app purchase with Apple school manager
• Set up restrictions/policies for all iPads for security purposes. Placed Security profiles on all 200 iPads.
• Created an Inventory of all 200 iPads by labeling each iPad to the designated student and student number within JAMF School
• Providing Helpdesk like troubleshooting and supporting all iPads issues for teachers and students

Lorton, Virginia, United States

Basic Networking Concepts - Topics include reliable and unreliable communication protocols; IPv4 and IPv6 address schemes; Fundamental network architecture design; Basic routing and switching technologies.Linux System Administration - Topics include basic shell commands and utilities to include ls, cat, grep, etc.; Package management; Package.

Engage with customers and use precise questioning techniques to assess purchase requirements and deliver products that best suit their needs. Provide retail and business customers with end to end technology solutions. Deliver technical knowledge of Apple products and services in relatable and easy to understand language to customers.Consistently achieved.

Engage store customers, assess product needs and advise personal and business customers on Verizon product solutions. Deliver personalized sales approach and excellent customer service resulting in highly satisfied customers, upsell opportunities and customer referrals. Consistently ranked in the top 12% of Sales Consultants in the Northern Virginia.

• Account Manager for Clients such as DeVita, Honda, Timkin Comapny, Accenture, Marriott. Handled all Mobile devices invoices for Invoice processing, SLAs
• Coordinated and prepared paper and electronic invoices for data input. Managed and loaded invoice details into Excel spreadsheets into Data management software.
• Collected data from company management and developed and administered Managed Services Training manual for new hires.
• Worked with telecom vendors to resolve missing invoice situations. Offered general customer service and client support. Often performing SQL & Linux commands when encountering errors as client support.

Assessed customer needs and explained the benefits of AT&T products and services, while providing excellent customer service. Consistently exceeded new product activation and sales goals. Provided support to sales team to help achieve and improve monthly sales goals.Promoted business development opportunities by maintaining existing individual and business.

Received customer work orders and dispatched personnel to work locations. Performed administrative duties in-house and on the field.Inputted work order information into project and accounting spreadsheets. Produced project reports and invoices. Assisted project managers with project planning and delivery.

Bachelor Of Business Administration - Bba, Computer And Information Systems Security/Information Assurance

Associate; Bachelor’S Degree, Business Administration; General Business