Jonathan Gardner Email & Phone Number

London, Gb

London, England, United Kingdom

- Led global support, professional services, and enablement functions- Implemented scalable, trackable, and report-driven support processes- Organized SaaS implementation team with scalable roles and revenue-driven growth plan- Revamped organization to prioritize critical growth needs for a startup- Managed EMEA customer portfolio for customer success and growth

London, England, United Kingdom

- Recruited and led a 20-member engineering team in Budapest covering various roles such as engineering lead, front/backend developers, QA, DevOps, and architecture- Successfully onboarded new products into the SAP ecosystem ensuring compliance with SAP development processes, branding guidelines, and go-to-market strategies- Implemented "How we run" processes, product management tools, and development tools; conducted all-hands sessions and executive steering meetings- Held responsibility for the budget and OKRs of the entire loyalty business

- Led UA team growth from 3 to 9 members, overseeing deliverables including new product launches- Managed lighthouse and early adopter care programs during SAP Customer Data Platform launch- Implemented processes and tools for Product and R&D to enhance alignment and achieve quarterly goals- Accountable for deliverables spanning Security, Marketing, NPS, Tool Migration, and Customer Success

London, United Kingdom

London, United Kingdom

- Grew the EMEA services team to 30+ consultants with consulting hubs in London & Barcelona. Implementation of contractor model allowed Gigya growth without long term commitments- Drove the services business from gross margin negative to 20% profit, allowing us to invest in driving customer success and team progression- Managed on-boarding strategies and forecasting demand for managers and individual contributors to ensure we invested where the greatest value could be driven- Implemented project framework (GigyaWorks) to drive quality, consistency and time to value for customers across the global landscape. Encouraging the customer to adopt GigyaWorks as a fail-safe to be successful- Created the Solution Consultant team to help drive new services business, manage services pipeline, support the sales process and demonstrate our ability to drive success for the customer- Motivated the team culture to a success driven mentality focused on the business and individual- Built relationships across different functions of the business to ensure all departments succeeded to achieve overall business growth- Worked closely with various SAP stakeholders during the acquisition to allow the transition to be seamless for employees and customers

London, United Kingdom

London, United Kingdom

London, United Kingdom

Key responsibilities: • Managing client projects to ensure they are delivered to scope, time and budget.• Writing key documents for each project following PRINCE2 methodology.• Technical implementation within the Teradata DMC client software and technical briefing of external resources. • Chairing conference calls and face-to-face client meetings to ensure all aspects of the agenda are covered.Key achievements:• Assigned the task of on-boarding all new clients to the Teradata DMC messaging system.• Stream lining the on-boarding process via new documentation and processes to ensure the smooth transition to the Teradata DMC system.• Expanding the on-boarding team with local and international resource.• Managing the TFL Olympic project, which won a DMA award.

Key responsibilities: • Set and oversee the delivery of the global email marketing and communications strategy for all subscriptions products.• Ensure email schedule is optimised and incorporates our large product portfolio and evaluate contact trends across our database of one million to constantly improve the targeting matrix.• Report and track email performance across many campaigns and strategies, ensuring improvements are made, best practise is followed and good use of budget is in place.• Manage relationships with third party providers to continually improve our use of their systems.• Working closely with all other marketing teams to make sure they are getting the best results from email marketing.Key achievements:• 30% growth increase on new subscriptions via emails on last year.• Launched automatic triggered email campaigns for our microsite trial contacts, personalised from the regions account manager to increase one to one communications with key contacts.• Introduced a preference centre to allow contacts to choose how they would like us to communicate with them, ultimately reducing the overall unsubscribes.• Continually testing and developing email templates and tweaking strategies to increase campaigns clicks, opens and conversions.

Key responsibilities: • Specialised in digital marketing for the financial sector, leading a team of three ensuring all work was completed timely and to a high standard.• Manage relationships daily as the first point of contact with many high profile customers.• Design and code emails, microsites and advanced forms testing all aspects to meet the client’s requirements.Key achievements:• Winning numerous large contracts with key clients, including global convention microsites.• Project managing the new StoneShot platform that is still in place and used by all clients.• Improving SmartForms for use across new clients to market as a key company product and selling point.