Johnny Hwang Email & Phone Number

Homeland Security Projects• Onsite personnel accountability system (interTRAX)• Asset tracking system (ESi Resource Manager)• Document sharing system (HSIN)• Patient tracking system (EMTrack)• Tier II reporting system (State of Missouri)Provided help desk and on-site tech support, training and customer service for the 9 counties around Kansas City including over 80 fire departments, police departments, emergency management and public health agencies.Conducted numerous presentations and workshops.Developed training plans, training materials, quick guides and FAQs.Developed detailed specifications, scope of work, and standard operating procedures.Analyzed and evaluated software and hardware systems, then created reports and followed-up with vendors to develop solutions or new systems.Setup and maintenance of over 80 Patient Tracking handhelds for regional fire depts and EMS agencies.Installation and support of Patient Tracking at over 20 local hospitalsProvided project management support to supervisor.

Print & Logo – Created ads, brochures, posters, newsletters, postcards.Sign design & fabrication – Created billboards, banners, presentation boards, trade show displays, menu boards, educational/animal signs, and archways.Multimedia/DVD – Created media presentations for PC and DVD.Software/Hardware (PC/Mac) – Photoshop, Illustrator, QuarkXPress, Word, Powerpoint, Excel, Proshow, MyDVD, Nikon CoolScan 4000, Microtek Scanmaker 4, Canon Canoscan 9900F.Provided software and hardware tech supportProject Management & Administration: • Developed action plans, site plans and budgets.• Maintained relationships with vendors.• Managed printing, fabrication and installation of graphics.• Developed Requests for Proposals (RFPs).• Proposed and managed fabrication and installation of a 30,000+ directional system for a cost of $6000 (saving the Zoo over $30,000)• Proposed and implemented plan to save the Zoo over $20,000/yr by setting up a graphics shop in the Zoo.

• Designed university web site and brochures

• Provided help desk and on-site support for 200+ computers.• Set up computers for initial use.• Installed and configured software including MS Office.• Diagnosed and resolved software and hardware related problems.• Worked with mixed Win and Mac network environment.