Johnny Vu Email & Phone Number

Los Angeles, Ca, Us

Irvine, California, United States

South Gate, California, United States

● Strategically planned and executed delivery routes to customer locations.● Maintained clear and efficient communication with dispatchers and fellow drivers to ensure smooth coordination of deliveries.● Achieved a remarkable 99% on-time record for both freight pickups and deliveries.

South Gate, California, United States

● Strategically planned and executed delivery routes to customer locations.● Maintained clear and efficient communication with dispatchers and fellow drivers to ensure smooth coordination of deliveries.● Achieved a remarkable 99% on-time record for both freight pickups and deliveries.

Lock Haven, Pennsylvania, United States

● Provided end-user support, troubleshooting hardware and software issues, and offering timely solutions.● Assisted in user hardware and software upgrades and installations on Mac and Windows platforms, as well as routine maintenance tasks.● Collaborate with the IT team to troubleshoot hardware and software issues, resolving them efficiently.● Administer user accounts, permissions, and access control policies, maintaining a secure and compliant environment.● Provided technical support using Allworx Interact for effective communication with customers.● Implement SonicWall NetExtender VPN to establish and maintain secure network connections.● Leveraged TeamViewer and ShowMyPC to remotely assist customers with both Mac and Windows systems.● Support a diverse client base, providing assistance to over 30,000 organizations across the United States.● Executed data backup and restoration operations to safeguard user data integrity.● Utilize SalesForce Ticketing System to resolve end users’ requests and complaints within a 24-hour window.● Employed a Customer Onboarding Tool for account activation, deactivation, and password resets, as well as for efficient customer credential management and communication.

Garden Grove, California, United States

● Negotiated contract terms, finalized contracts, analyzed technical and cost proposals to enhance budget goals, defined a competitive range for conducting negotiations.● Maintained Bills of Lading and required paperwork for shipment.● Utilized excellent communication skills to liaise between customers and dispatchers, keeping all parties informed of necessary information and updates.● Managed and organized paperwork, receipts, and invoices for tax purposes.● Created a platform database in Excel for managing payment, trips, and expenses.

Riverside, California, United States

● Strategically planned and executed delivery routes to customer locations.● Maintained clear and efficient communication with dispatchers and fellow drivers to ensure smooth coordination of deliveries.● Achieved a remarkable 99% on-time record for both freight pickups and deliveries.

Garden Grove, California, United States

● Provided customer service and resolved problems, responded to more than 100 customers daily.● Performed administrative tasks, maintained customer files in a database system, train 6+ new cashiers.● Managed and balanced cash drawers.● Negotiated with vendors on product pricing to decrease operating budget.

Huntington Beach, California, United States

● Provide excellent customer service to ensure satisfaction.● Resolve customer complaints, guide them, and provide relevant information.● Taking customer orders and delivering food and beverages.● Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates, sweep and mop floor.● Handle cash, credit, or check transactions with customers.

Santa Ana, California, United States

● Guided and supported approximately 30 students from kindergarten to 12th grade in class assignments.● Analyzed student’s performance to design and organize weekly educational plans.