Johnny Weng Email & Phone Number

Princeton, NJ

Ticket Management with ServiceNow.Office 365 Support.

Bridgewater, NJ

• Ticket Management with KACE K1000 system.
• Ticket Management with ManageEngine ServiceDesk Plus system.
• Mobile Device Management with ManageEngine MDM Plus system.
• Remote Support with Bomgar/KACE Integration and LogMeIn Rescue.
• Configure Cisco IP CP6945 Phone via Cisco Unified Call Manager and Unity.
• Configure access cards with Lenel Security Systems.

Bridgewater, NJ

• Provided helpdesk and desktop support to over 100 clients across the US by phone or applying LogMeIn.
• Managed ticketing system via Spicework.
• Utilized Symantec Ghost Server to update computer images for distribution and backups.
• Generated employee accounts with Active Directory.
• Regulated email accounts and distribution groups in a Cloud environment.
• Support Mac OS Lion 10.7.5 and Parallels 7 for senior management.

Holmdel

· Installed, configured, and troubleshoot desktops, network configuration, and digitaldevices· Created documentation for faster solution and back up purposes· Worked cooperatively in team to identify process of improvement and maintain effectivesupport to client· Administering Win2000/2003 server infrastructure to add, delete and modify users status·.