Johnny Wheeler Email and Phone Number

System administrator in a Microsoft environmentCreate, delete, and manage customer accounts in Active DirectoryTroubleshoot issues with hardware/softwareInstall workstations and peripheralsCollaborate with clients to ensure ordering occurs

Help desk support specialist.Remotely assist customers and clients with account issues on a broad spectrum of platformsRemotely troubleshoot networked devices and printersProvide onsite assistance with workstations and peripheralsOnsite installation of workstations

• Advanced Individual Training at Fort Huachuca, AZ completed July 2021.• 10 level intelligence analyst training, 35F MOS Qualified.• Completed AIT with Honors, top 20% of class.• Top Secret – Sensitive Compartmentalized Information clearance obtained and held.

Onsite MRO Inventory/Purchasing Manager• Minimized process discrepancies by spearheading budget and controlling inventory and supply management.• Supported senior company leaders by delivering reports outlining performance to drive process improvements.• Coordinated with freight forwarder to ensure vendor shipping details and obtain shipping updates.• Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.• Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.• Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.

• Elegantly and skillfully connected system wiring and components to achieve both aesthetic and operational targets.• Met and exceeded customer preferences with high-quality solar installations matching designs parameters.• Tested system wiring layouts, grounds and terminations to finalize installations.• Isolated and addressed problems with electrical or environmental factors negatively impacting system operations.• Installed, maintained and repaired electrical wiring, controls and lighting systems.