Johnny Williams Email & Phone Number

Atlanta, GA, US

Fulton County, Georgia, United States

Dunwoody, Georgia, United States

Forest Park, Georgia, United States

• Execute physical inventory management tasks, including relocating items within designated areas and meticulously distributing laptops to users. Maintain a meticulously organized inventory of spare equipment to ensure.
• Conduct comprehensive testing, troubleshooting, and precise diagnosis to efficiently repair a range of devices, including desktops, laptops, Smartboards, and printers, ensuring seamless functionality and optimal.
• Utilized imaging with WDS and/or Ghost.
• Documented and updated issue resolutions within the Incident IQ Platform (IIQ) ticketing system,ensuring comprehensive tracking and resolution of technical concerns for streamlined operations.
• Proficiently install and configure diverse software applications on laptop devices, ensuring seamlessfunctionality and tailored solutions to meet organizational needs.
• Regularly employed Microsoft Office 365 in daily operations, leveraging its suite of tools to drive efficiency, collaboration, and seamless workflows.

Stuttgart, Baden-Württemberg, Germany

• Operates, installs, and maintains commercial off the shelf equipment e.g., routers, switches, and desktop/laptop computers.
• Performs system and network administration and maintains computers and servers within both a computing environment and a network environment.
• Served as Information Systems Administrator, advising and developing different strategies for software.
• Manage/monitor request via the remedy ticketing systems.
• Conducted security control assessment to access the adequacy of management, operation, privacy,and technical security controls implemented.
• Supported daily monitoring and reporting of the user data protection and backups.

North Carolina, United States

• Load Anti-virus software and Re-imaging OS Systems on existing equipment.
• Responsible for managing LAN/WAN installation and arrangement for Network PCs performingconnectivity, system setup network virus inoculation, hardware, and software Troubleshooting.
• Installing and configurating of windows 7/8/10 Enterprise and applications.
• Responsible for troubleshooting, Installation, configuration and repairing computers system.
• Provided PC and Mobile Support, diagnosing, troubleshooting, and resolving client issue with hardwaremaintenance.
• Worked with Active Directory to build new user network profiles, reset passwords, unlock accounts.