John O'Connor Email & Phone Number

Toronto, Canada Area

Responsible for standardizing sales processes and increasing the effectiveness of Clio's Outbound sales team.

Toronto, Canada Area

Toronto, Ontario, Canada

Toronto, Canada Area

Since 2007 Clio been the leading Cloud based Practice Management solution for law firms across North America. Clio's goal is to help firms Grow, Assist and Simplify their practice by delivering an easy-to-use platform to manage their calendars, note taking, time capture and invoicing, documents and trust accounting.

Responsible for implementing the strategic sales plan for individual territory across Ontario and Saskatchewan, exceeded monthly quota of $900 per month in year-to-date.Negotiating pricing and contract terms for online subscription and software products; average contract value of over $5,000/year with some contracts valued at over $12,000 in total contract valueMonitored market conditions to provide feedback to senior leadership team and marketing regarding improving customer experience, territory strategy and business development Gained knowledge and familiarity of the Canadian common law legal industry and learned how to influence buying behaviour effectively. Responsible for preparing and recording client accounts and communications in CRM. Leveraging CRM platforms to follow up on new leads, create relationships with prospective clients as well as managing sales activity. Negotiated contracts of value exceeding $12,000

Extensive experience in cold callingResponsible for making at least 20 outbound calls a dayResponsible for producing weekly lead activity reports for Acquisitions Team DirectorResponsible for qualifying leads for sales team leading to closed businessUsed Salesforce.com CRM tool to manage leads and outbound calling campaignsAssisted in training new hires in similar positionCalling existing Quicklaw customers • Offer complimentary training and temperature check on customer satisfactionUse CRM tools to identify low usage customers to target for trainingArranged over 50 training sessions with customersWorked with Training team to coordinate online training sessions with customersReported to Director of Training and Retention Developed call guide and e-mail template to connect with customers.

Organize and consolidate customer data for a new CRM platform sales initiative Worked directly with Director of Corporate and Public Markets to complete projectsProficient use of Microsoft Excel

Bachelor'S Degree, Communication And Media Studies

Journalism