- Work with customers and Version 1 colleagues delivering high quality solutions on Microsoft Azure- Engage with customers to understand requirements and identify solutions and opportunities.- Use DevOps processes and tooling for the delivery of IaaS and PaaS services using Infrastructure as Code (IaC)- Produce and contribute to high quality documentation.

My primary responsibility was to evaluate the network infrastructure, including hardware, software, and security protocols, to ensure that it effectively supported secure and efficient business operations. This involved conducting comprehensive network performance assessments, identifying potential vulnerabilities, and recommending and implementing solutions to optimise the network infrastructure.My role also involved designing and deploying secure network solutions, aligning with Zero-Trust principles. This significantly enhanced ISG’s security posture, reducing the risk of breaches and ensuring compliance with industry standards. I created comprehensive network designs, prioritised security and performance, and integrated Zscaler’s cloud security platform to provide seamless and secure access to cloud applications and services.• Designed and implemented Zscaler Branch and Cloud Connectors within a Zero Trust Network framework, increasing network security and improving connectivity efficiency for branch offices and cloud environments.• Designed and implemented Zscaler DLP, CASB, and Advanced Sandbox, reducing data breach risk and improving threat detection and response times.• Handled 4th-line escalation for technical issues, achieving a 50% reduction in resolution time for complex problems and improving overall user satisfaction by 20%.

As a cloud engineering team leader, I translated strategic visions into practical, cloud-based solutions within ISG’s digital transformation framework. My hands-on experience in Azure cloud technologies enabled me to guide my team in developing secure, scalable, and business-aligned infrastructures. I ensured a robust Azure infrastructure with well-architected networks, storage, and computing resources. Security, compliance, and performance optimisation were prioritised. I drove automation, advocated for DevOps, and promoted collaboration. Embracing innovation, Agile, and DevOps methodologies, I led my team through the evolving landscape of cloud technologies, contributing to ISG’s culture of excellence and adaptability.• Led the migration to Azure, successfully transferring 300 VMs and 500 terabytes of unstructured data, resulting in a 30% reduction in operational costs and a 25% improvement in system performance.• Deployed Checkpoint Cluster into Azure and Project Site DC, enabling shared management of security policies, resulting in a 45% increase in management efficiency and a 30% reduction in downtime.• Led the global SD-WAN deployment to over 50 sites worldwide, executed out of hours with zero downtime, resulting in a 40% improvement in network performance and a 30% reduction in operational costs.

As a Principal Technical Specialist, I managed ISG’s IT infrastructure, overseeing network performance, conducting root cause analyses, and configuring network devices. I performed critical maintenance activities, monitored system resource utilisation, and adhered to configuration and change management policies. I also played a crucial role in ISG’s migration to Azure, collaborating on designing and implementing various network projects.I successfully deployed Zscaler, significantly enhancing ISG’s security posture by providing secure access to applications and workloads in the cloud. This deployment has improved ISG’s visibility and control over application traffic, enabling ISG to enforce granular security policies and protect against advanced threats. Additionally, the Zscaler platform has allowed me to streamline ISG’s network and security architecture, ensuring a seamless and secure user experience for employees and partners accessing cloud-based resources. • Replaced Cisco switches and wireless networks with Meraki in 30 UK offices within 12 months and under budget, boosting network efficiency and reliability.• Successfully deployed Zscaler ZIA to all ISG employees, significantly enhancing security and productivity across the organisation.• Deployed ZPA to 5000+ employees in two weeks, ensuring secure application access during the COVID pandemic.• Deployed ZDX to all employees, enabling the IT service desk to resolve 40% of tickets preemptively, enhancing efficiency and user satisfaction.

As the Principal IT Designer I am responsible for the creation, maintenance and management of IT architecture models and their lower level components. I am also required to interpret, use and apply information contained within IT architecture to inform a range of business improvement activities, particularly those involved in the design, development, enhancement and maintenance of IT support systems.. As the Principal IT Designer I also ensured that the overall ICT architecture is maintained in a coherent manner and that appropriate considerations are made for its security and quality. The primary role of the Principal IT Designer is to ensure that the respective business, application, data and technology perspectives are in line with ISG's technology and governance strategies, policies and standards. Key Design/Projects:Windows 10: SCCM Architecture Driver Packages OSD Task Sequence Design Application Packaging Bitlocker Design / Implementation Security Design / ImplementationGlobal Network Design: SD-WAN Design and Implementation Enterprise Firewall DesignMigration of SCCM to Intune Modern Managerment: Policy Migration Device Compliance Design Application Packaging Microsoft Autopilot ISG ICT Migration to BT Managed Services: Transition of all ISG Servers from VMWare to BT Cloud Company CIFs Migration to BT Filers Transition of WAN/LAN/WiFi to BT Company Migration of Voice Services to BT Hosted Cloud VoIP Migration of Firewall Services from Fortigate to CheckpointSkype for Buisness Online Design / Implementation

I was responsible for managing the IT Infrastructure Team to ensure the stable operation of ISG’s IT infrastructure. This includes developing, maintaining, supporting, and optimising key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. I would also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.• Provide technical leadership to optimise the performance of IT infrastructure.• Ensures operational issues are identified, recorded, monitored, and resolved. • Provides appropriate status and reports to specialists, users, and managers.• Aligns all operations procedures to service expectations, security requirements and other quality• Ensures that operational procedures and documentation are fit for purpose and kept up to date.• Oversees the planning, installation, maintenance, and acceptance of new and updated infrastructurecomponents and infrastructure-based services. • Defines safety and security procedures to be followed and delegates tasks at the appropriate level.• Reviews incidents and breaches of service level agreements. Reports on findings and initiatesimprovement actions.• Investigate and manage the adoption of tools, techniques, and processes (including automation) to manage systems and services.• Conducts investigations of the significant operational outages and provides recommendations for problem• Initiates reviews of infrastructure performance to surface and resolve problems and buildinfrastructure resilience.• Ensures that the IT infrastructure team meet Service or Operational Level Agreements. Reports andpresents service-level information to stakeholders. Reviews service level information and reports torecommend appropriate action.

Solutions Architect / 3rd Line Team Leader and Lead Technical resource for the following projects:VBLOCK(VMware/Cisco UCS/EMC VNX) Installation and Systems Migration Active Directory Migration (4,000 users) ICT Systems Merger (Websense, Sophos, SCCM, MS UAG) Microsoft Lync Deployment and Migration (2000 users) Build Cisco UCS Blades to Host new Exchange 2010 EnviromentKey Responsibilities:3rd Line Lead Technical Resource/ Team LeaderPerform Team Member Appraisals/1-1sBaseline System Performance and direct resources where appropriateWrite, Review and Update current policies and procedures Plan, Manage and implement infrastructure changes in accordance with the Trusts Change Management procedures Take ownership of Service Incidents and keep customers informed of progress throughout the problem lifecycleProvide out of hours supportLead Technical Resource during ICT MergerWork with Technical Project Managers to implement ICT Work Programme

Solutions Architect / 3rd Line Team Leader and Lead Technical resource for the following projects:Key Achievements:Design and implemented new Hospital Network (CISCO)Design and implemented new Cisco Unified Communication System (4000+ Handsets, 15 Sites)Design and Implemented new VMware Cluster and HP EVA Storage ArrayDesign and implemented Sophos Anti-Virus / Endpoint Protection System (6000 Clients 100+ Sites)Design and implemented Microsoft UAG SSL Remote Access System (1000+ Users)Design and implemented Websense Web Filtering Design and implemented Websense Email Filtering Design and implemented Citrix Server FarmKey Responsibilities:3rd Line Lead Technical Resource/ Team LeaderPerform Team Member Appraisals/1-1sBaseline System Performance and direct resources where appropriateWrite, Review and Update current policies and procedures Plan, Manage and implement infrastructure changes in accordance with the Trusts Change Management proceduresTake ownership of Service Incidents and keep customers informed of progress throughout the problem lifecycleProvide out of hours support Design, review, and test applications prior to distribution to usersDesign, review and update backup and restore procedures for all ICT SystemsWork with Technical Project Managers to implement ICT Work Programme

3rd Line Support Engineer and Technical Resource for the following Projects:Key Achievements:- Active Directory 2K3 implementation and Migration from NT4- Exchange 2K3 Implementation and migration from 5.5 - Hub and Spoke Point to Point Wireless Network (WiMax)

Key Achievements:- Create New Corporate Network - Migrate Clinical System to new HPUX Server / Informix Database Migration