John Paul Andrade Email & Phone Number

Support and route approximately 150 daily deliveries, while being the central liaison between the brands, retailers, and transportation partners.Provide data-driven input based on driver performance, inquiries, and troubleshooting while creating monthly operations reports.Develop and implement onboarding SOPs and continuous training modules for our transportation partners.Assist and cross-function with the Customer Experience and Compliance Teams to ensure a white-glove experience… Show more Support and route approximately 150 daily deliveries, while being the central liaison between the brands, retailers, and transportation partners.Provide data-driven input based on driver performance, inquiries, and troubleshooting while creating monthly operations reports.Develop and implement onboarding SOPs and continuous training modules for our transportation partners.Assist and cross-function with the Customer Experience and Compliance Teams to ensure a white-glove experience for both our Transportation Partners and Clients.Manage daily operational tasks to ensure a great delivery experience: administering back-end systems, driver communication, client communications and customer service. Show less

Proactively monitor over 200 containers/shipments weekly from markets in Asia, Europe, and the US.Respond to client escalations while partnering with Supply Chain Operations to resolve client issues quickly and ensure smooth operations at origin and destination.Quote/re-quote and invoiced clients such as Global Pak, Bessey, Mohawk Group, and LoveSac.Collaborate with Supply Chain partners and external stakeholders to ensure the success of the shipment lifecycle.Closely monitor… Show more Proactively monitor over 200 containers/shipments weekly from markets in Asia, Europe, and the US.Respond to client escalations while partnering with Supply Chain Operations to resolve client issues quickly and ensure smooth operations at origin and destination.Quote/re-quote and invoiced clients such as Global Pak, Bessey, Mohawk Group, and LoveSac.Collaborate with Supply Chain partners and external stakeholders to ensure the success of the shipment lifecycle.Closely monitor client financials, reporting on these financials and to maintain consistent payment schedules. Show less

Union, New Jersey

Serve as a point of contact for customers and internal stakeholders regarding logistics milestones and communication. This includes acquiring delivery requirements, providing daily shipment updates, managing all issue resolutions, and providing proof of delivery for all international shipments. Regularly interface with our courier partners, global logistics partners, Importer of Record partners, and other transport companies to pick-up and deliver shipments across the globe.Review… Show more Serve as a point of contact for customers and internal stakeholders regarding logistics milestones and communication. This includes acquiring delivery requirements, providing daily shipment updates, managing all issue resolutions, and providing proof of delivery for all international shipments. Regularly interface with our courier partners, global logistics partners, Importer of Record partners, and other transport companies to pick-up and deliver shipments across the globe.Review international shipping documentation for accuracy when required by VP of Global Logistics.Liaison with vendors, clients, and partners (UPS, TECEX, CISCO, WEWORK, PALO ALTO, DIGITAL OCEAN).Determine time frame and appropriate logistics processes for delivering international shipments. Show less

Coordinate customers’ logistics directly with their facility partner by scheduling and rescheduling of over 150 shipments weekly.Train more than 100 drivers and dispatchers on the Transfix application to ensure maximum visibility on every shipment.Work closely with the Compliance Team to keep carrier profiles up- dated, including vetting and uploading insurance and policy details.Coordinate with the Accounting Team to verify and confirm BOL/ PODs, scale tickets, and detention… Show more Coordinate customers’ logistics directly with their facility partner by scheduling and rescheduling of over 150 shipments weekly.Train more than 100 drivers and dispatchers on the Transfix application to ensure maximum visibility on every shipment.Work closely with the Compliance Team to keep carrier profiles up- dated, including vetting and uploading insurance and policy details.Coordinate with the Accounting Team to verify and confirm BOL/ PODs, scale tickets, and detention requests.Partner cross-functionally with Account Management, Carrier Management, and Carrier Operations team as an advocate for our customers and carriers Show less

Elizbeth, New Jersey

Create efficient delivery routes (over 25 routes daily; 600 deliveries), incorporating travel and service times, DOT restrictions and traffic patterns. Communicate with customers regarding shipment-related information, including delivery dates, service windows, shipment delays and information necessary to process orders.Log and print manifests for completed and approved routes which are ready for pre-call processing.Establish and maintain strong relationships and communication with… Show more Create efficient delivery routes (over 25 routes daily; 600 deliveries), incorporating travel and service times, DOT restrictions and traffic patterns. Communicate with customers regarding shipment-related information, including delivery dates, service windows, shipment delays and information necessary to process orders.Log and print manifests for completed and approved routes which are ready for pre-call processing.Establish and maintain strong relationships and communication with customers, drivers, and vendors.Monitor transportation costs, service level agreements, and performance metrics to identify and resolve problems and achieve efficiencies. Show less

Bachelor Of Business Administration - Bba

Associate'S Degree, Legal Assistant/Paralegal