Leading demand intake and driving effective technical solutions delivery for our growing business.

Engaged with multiple departments throughout the organization to ensure the business solutions team delivers high impact services and solutions that drive business growth.

Supported multiple business units at Charming Charlie through an IT service delivery model.Drove the requirements gathering, testing, implementation, and ongoing support of Oracle applications including Oracle MFP and Oracle Retail (RMS, RPM, RTM, SIM, & ReIM) with the assistance of overseas support teams (Portugal & India).Developed expertise in supporting Foundation Data, Item Management, Pricing, Purchase Orders, GL, Inventory Control, Warehouse Management, Reporting, and legacy application interfaces.

Independently partnered with assigned business units (Marketing & Merchandising) to elicit and translate business needs into requirements.Lead request intake discovery sessions and managed prioritization of department technology requests to ensure alignment with overall company objectives.Advocated and applied business analysis best practices to assigned projects and understand how to navigate through the Software Development Lifecycle (SDLC).

I managed the technical aspects of a major account including the product development, sales, distribution, and support of kiosk and printing solutions for retail photo.

I was responsible for managing the product lifecycle of several key products including the Gift Card Kiosk system and the Nexlab Photo Minilab.My roles included product analysis, requirements gathering, QA testing, sales support, and field support.

Performed payroll administration, inventory, operational management during shifts.

Technical liaison to IT groups for photo operations and merchandising technical projects.Developed and manged photo intranet site for store operational use.Worked with marketing and training groups to develop solutions to increase store knowledge and customer product awareness.