John Pelphrey Email & Phone Number

Raleigh-Durham, North Carolina Area

Hillsborough, Nc

I help companies build better relationships internally and externally by decluttering daily work, reducing technology overload, and returning to a people first approach centered around the customer experience. For the past 17 years, I have lead projects for clients in information technology, food service, healthcare, and the creative arts. Managing projects is primarily about managing expectations and building consensus on the direction and tactics involved. I take a simple is always better approach to reduce complications and deliver projects that make a difference to my client's bottom line.

Raleigh-Durham, North Carolina Area

Method Savvy was a twenty-one month boot camp in marketing and advertising where I built, trained, and led a revamped PMO through the successful completion of more than $4,000,000 in projects with an operations team of thirteen FTEs. Most of Method Savvy's projects are complex integrated marketing campaigns comprising SEO/SEM, digital advertising, marketing automation, social media, web development, branding, strategy, and creative services to better manage stakeholder expectations. I redesigned the operational workflow to provide greater transparency and accountability by implementing a hybrid waterfall/agile project management methodology, automating key processes, and improving client on-boarding. Recognizing a need to increase bandwidth while keeping overhead to a minimum, I sourced and recruited a team of freelance web developers, strategists, project managers, designers, copywriters, video production companies, and data analysts to enable Method Savvy to develop solutions for its clients faster and at a lower cost than many of their competitors.

With an initial budget of $40,000, LabourLove was my first entrepreneurial endeavor. The business plan, branding, marketing, and social media strategy were conceived and executed entirely by my wife and me. LabourLove transformed to a collective of thirty-five artists with a stabilized monthly revenue, and considered by many to be a premier art gallery in the area. LabourLove has been featured on WUNC’s “The State of Things with Frank Stasio” as part of the series “Money Matters.” U.S. Treasury Secretary, Timothy Geithner visited LabourLove as part of a tour of small businesses in February 2010, along with Rep. Brad Miller, Rep. David Price, and Mayor Bill Bell.

Chapel Hill, Nc

People talk about "getting your hands dirty" in business. At OrganicFood2You, it wasn't a metaphor. It was all day, every day. OrganicFood2You delivered organic food from local farms directly to our clients' front porch. OF2Y began in May 2011, and I joined as a partner in July. As a two operation, I shared the responsibility for all aspects of the business including sales, marketing, operations, web development, packaging, and delivery. Sales grew from $4,000 per month in July 2011 to $16,000 per month by March 2012. While still growing, my partner became ill. In November 2012 we mutually decided to end the service. It was not your typical startup, but building a business from scratch to 130 deliveries per week in 18 months with two people is easily the biggest accomplishment of my career.

Managed the product development life cycle, RFP responses, new business contract flow, contract compliance, marketing initiatives, and training curriculum while responsible for the P&L of AmerisourceBergen’s flagship pharmaceutical supply chain and inventory management suite, Supply-Works®. Led sales presentations and meetings for new business opportunities across the healthcare spectrum. Coordinated sales efforts with drug company executives to land multi-billion dollar distribution deals utilizing SupplyWorks® as the key piece of value- added technology provided by the company. Worked closely with strategic partners and vendors to deliver best-in-class integration with hospital information and automation systems improving workflow efficiencies and providing real-time tracking of inventory in a mission critical environment. Developed the skills necessary to communicate between technical and non-technical audiences increasing both internal and external customer satisfaction. Worked with clients to define new product functionality while setting reasonable expectations for deliverability. Worked remotely from my home office in Hillsborough, NC for the duration of the job and traveled 50% of the time.

Played a key role in creating a new methodology to ease the transition from the sales cycle through implementation as a charter member of the Systems Integration Team. Worked closely with sales, development, and implementation teams to deliver a unified company action plan that set reasonable customer expectations for the completion of long-term implementation projects. Functioned as the primary subject matter expert within the organization for SupplyWorks® and IntelliOrder®. Worked remotely from Hillsborough, NC for the duration of the job and traveled 50% of the time.

Successfully implemented supply chain automation solutions generating $2,100,000 of revenue at high profile healthcare providers including Kaiser Permanente, Memorial Sloan-Kettering Cancer Center (New York, NY), The Hospital of the University of Pennsylvania (Philadelphia, PA), Rush Memorial Hospital (Chicago, IL), and the Henry Ford Hospital System (Detroit, MI). Worked remotely from Hillsborough, NC for the duration of the job and traveled 60% of the time.

Became the project lead for the quality assurance effort on the Internet-based supply chain solution, IntelliOrder®, within six months of being hired out of college. Transitioned to the lead analyst for SupplyWorks® the following year.