• Experience – Extensive IT experience including management of staff , system analysis, testing, technical design and development• Communication – Correspond with internal and external customers at all levels, while ensuring successful communication via active listening and probing questions• Problem Solving – Resolve in-depth queries in a methodical, independent manner with internal and external business partners to find appropriate resolutions with efficiency and a high level of quality• Team Player – Enjoy sharing knowledge and problem-solving while encouraging development of others to achieve specific team goals• Planning and Organizing – Utilize planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner