John Phipps Email & Phone Number

Penn, GB

WM Retail is a small organization that provides complete outsourced Ecommerce systems and services to small independent manufacturers and retailers. Offering complete management, build of ecommerce platforms to organisations that do not have the relevant capability or bandwidth internally, acting as the retailer for all online transactions, management of.

Buckinghamshire

J60 provides business, strategy, digital transformation, ecommerce, customer service and operational consultancy to online and traditional businesses.

UK

Overall management and responsibility for a business division within AXA PPP healthcare, providing a retail Ecommerce platform offering health and wellbeing products and services to AXA PPP members to drive customer acquisition, retention and loyalty. Ecommerce platform build and management included circa 30 dropship vendorsand Puregym integration.

- Management of online digital marketing strategy including SEO, PPC, direct mail and social strategy- Operational website management with day to day execution of merchandising, marketing & development- Development of functional roadmap tied to marketing and sales plan- Management of all third party partners for branding, design, website development &.

London, United Kingdom

• Management of ecommerce delivery, development and design
• Provided digital leadership around clients requirements offering strategic advice, ideas generation and best practice guidance
• Managed and mentored the development and design teams consisting of 12 people
• Led innovation, architecture, user experience, customer interaction and design processes across multiple clients
• Formulated and established a robust commercial growth and efficiency strategy

Farringdon, London

• Developed new ecommerce strategy
• Consultant to Skype on new global ecommerce strategy
• Conducted workshops with Chivas.com in ecommerce and global content strategy

London, United Kingdom

• Devised new client focussed ecommerce and marketing platform strategy
• Direct management and responsibility for client services, project management, development and user experience teams
• Commercial responsibility for new build, site development and strategic partner revenues
• Managed supplier and service provision for hosting and cloud services

Bracknell

Created and implemented new business driven IT strategy for sales channels across 169 countries. Managed departmental P&L and development budget of over £6 million per annum. Responsibility for all systems functionality - online B2C & B2B, travel agents, car pick up & return, call centre and third party services.

London, United Kingdom

• Architected, planned, developed and launched John Lewis website in nine months
• Responsibility for website design, functional specifications and development strategy for all John Lewis websites
• Migrated four externally managed websites in-house, reducing costs by over £120,000 per annum
• Re-designed checkout processes during 2003, increasing conversion to 94%, delivering incremental sales in excess of £1m per annum
• Created and managed new photographic studio reducing production costs resulting in a multi-million pound cost saving
• Completed a total rebuild of the johnlewis.com website and content management systems during 2004, making it the market leader

London, United Kingdom

• Created web merchandising and buying division; managed this to increase range from 10,000 to 35,000 products
• Secured over £100,000 vendor marketing support for the buy.com launch
• Worked with USA team on requirements and deliverables to launch buy.com in the UK, with £8m turnover in year one
• Completed BBC Radio campaign as an industry specialist during six weeks of broadcast interviews
• Following acquisition by John Lewis, led and managed successful transition of over 100 buy.com employees into the John Lewis Partnership

Thame, Buckinghamshire

• Implemented a new joint venture between the CPM International, part of the Omnicom group and Marketstar USA
• Developed marketing launch strategy

Chorleywood

• Developed SME and consumer PC build strategy; managed sourcing and negotiation of all component purchasing
• Negotiated new and reviewed existing supplier contracts
• Secured £150,000 vendor funding from Intel for local education project

High Wycombe

• Sourced innovative PC range for Staples UK, increasing sales by 400%
• Devised and implemented software promotions, resulting in category sales exceeding target by over £1 million
• Achieved 370% increase in software category sales through successful national promotions and vendor funding of over £250,000
• Recruited team for a new 20,000 square foot store

Day to day management of retail operation including all product sourcing & marketing