Director, Professional Services
Burlington, Ma, Us
Nuance Communications is a global leader in advanced speech recognition and artificial intelligence innovations for telecom, mobile, enterprise, and healthcare applications within the Global 500 market. Annual revenue: $2 billion. Market capitalization: $6 billion.As a Director at Nuance I was responsible for all aspects of the customer experience, QA, project profitability, a diverse staff (PMs, software developers, designers, QA), business development, partner management and supporting Sales. I’ve worked successfully across several enterprise verticals including HealthCare, Financial Services, Utilities, Insurance and Banking and have worked with variety of fortune 500 companies. Our applications were deployed both on-premise and in the Nuance On Demand (SaaS) environment. My responsibilities included customer management, software architecture, system environments, UI/UX, performance requirements and scalability.My team consisted of 50+ strong professionals across several disciplines (Design, Engineering, Development, QA, Project Management) and managed a book of business worth 20+ million in revenue a year.