Assist with billing-related inquiries, claims status and medical coding disputes. Also ssigned to offline and outbound tasks like updating cc, updating addresses, payment collection, etc.

Handles various service support calls and provide resolutions using various tools.

Supervise the IT operation of 2 dealerships and a body repair center. Manages the servers, network, VoIP system, databases, websites, and FB pages of Toyota Pasong Tamo and Toyota Global City. Create technical proposals and assist management in planning, organizing, and developing systems and ensure optimum utilization of manpower, equipment, and materials for various IT projects. Sources out the pricing and availability of IT services and equipment through local vendors as needed.

In charge of providing PC technical support which includes software, and hardware installation, troubleshooting, and maintenance for a group of companies. Train and supervise Assistant Technicians.

In charge of providing IT service support to a group of companies and coordinating all activities related to tools, software, hardware and networking. Created the following databases for the company. GASLI Crew Information and Monitoring System, Vessel Radio Messages Reports, and Employee Daily Time Records. Create, and update the ISO 9001:2000 documentation and implement its procedures for the MIS Department.

Created a database system; the Landuse Information Management System from scratch for the Landuse project of Phil. Geothermal, Inc. and NAPOCOR. Monitors the procurement and archiving of land documents, and coordinates project requirements with NAPOCOR and sub-contractors. Conducted presentations on how our system can be replicated, and become potentially useful to other departments.

Installs, configures and troubleshoot systems for non-linear editing (Edit Bay, Genie Plus, Perception, etc.), DEC Alpha workstations, IBM-compatible PC, and Commodore Amiga computers.

In charge of the installation, configuration, maintenance, and repair of hardware, and software to the more than 600 computers and peripherals like printers, UPS, etc. Provides helpdesk support to more than 2,000 employees. Selected and trained incoming PC Technicians.

Performs in-circuit testing procedures for the Commodore Amiga 200 and 4000 series computers and peripherals.