John Plestina Email & Phone Number

Lockport, Il, Us

University Park, Illinois, United States

United States

University Park, Il

Managing a client portfolio and projects with cumulative value exceeding $35 million via ownership of all stages of implementation from point of sale through completion of the project. This includes coordination of project plan, timeline, and expectations as well as issue resolution. Meeting the highest level of standards in client satisfaction by leading internal team of product specialists and analysts as well as client’s external team through weekly meetings, trainings, and configuration sessions. Demonstrating excellent ability to engage and partner with all levels of an organization and communicate effectively and professionally, this includes the need to command a group of individuals quickly and be assertive in a public environment. Average workload of 15-20 simultaneous projects. Accomplishments  Acting as mentor to new members of the implementation team. Participating in special project teams. Proven project success resulted in assignment to Large Market/Special Programs team for high profile/high-complexity projects with large user count clientele.

United States

History of turning “break even” IT projects into profitable projects through delivery of cost savings solutions. Specialized in process/workflow improvement. Projects include web site builds, infrastructure and security deployments, server virtualizations, and data center migrations. Managed compliance initiatives pertaining to PCI and HIPAA regulations. Worked with municipal clients as liaison/consultant and practiced as CTO for clients that lack this role internally.Accomplishments Key player in creating Pre-Sales Department and company SOPs cutting quotation and proposal turnaround times in half. Co-developed new ticket workflow for Service department that increased productivity from high-60% to mid-80% range and reduced mean ticket resolution time significantly to meet SLA requirements. Managed development of cloud solution infrastructure from planning to completion to allow for new SaaS product offerings that operate at over 60% profitability. Regained lost client resulting in company’s largest project exceeding 1.5 million dollar budget.

Bolingbrook, Il

Accomplishments Increased district B2B close rate by over 20% in a single quarter by developing & facilitating multiple training seminars. Personally selected by IL/WI Director for ‘Midwest Mobility Leadership’ in 2011 and ‘Walk in My Shoes Leadership Program’ in 2012. Was consistently top 10 performer in district earning multiple awards including: o #1 Rep overall power ranking in IL/WI for September 2012 out of 2500+ account managers o 2011 & 2012 ‘Winner’s Circle’ & 2011 ‘Tip of The Spear Award’ o Four time District Employee of the Month winner in 16 month period o December 2012 – February 2013 ‘Elite Team’ winner o District S7 2010 ‘Rockstar’ winner

Mokena, Il

 Maintained top 10 in district for 6 straight months overall sales ranking District leader in Apple iPhone sales 5 months in 11 month period Won Apple Challenge Program for sales in Dec 2008

Tinley Park, Il

Responsible for hiring and training of new employees. Performed daily supervision of 60+ staff including documented coaching, course correction, and annual performance reviews. Managed labor, inventory, sales / operational expenses, and P&L. Analyzed market data and sales statistics to develop and implement sales and marketing strategies.Accomplishments Maintained positive double digit comps while operating at a 40+% traffic reduction in 2008 due to Lane Bryant tragedy. Was deployed to assist with multiple new store openings throughout the IL/IN/WI market as specialty coach. Selected by CEO to receive SPARC Retailer of Year Award on behalf of Best Buy. Participated in People Management Leadership program and completed Change Management Training.

Oak Forest, Il

Worked directly as the owner's assistant to coordinate his schedule and tasks.  Handled reception tasks including but not limited to filing and scheduling appointments.  Performed account reviews to answer basic questions about premiums and coverages for clients. Performed quoting for personal lines policies using the proprietary American Family software.  Issued certificates and surety bonds as needed.  Assisted clients with the claims process.  Single-handedly converted the agency from paper records to digital storage.

Bachelors Of Science, Telecommunications Management

Dean's List all 4 years Graduated Magna Cum Laude GPA 3.92/4.0

Associates, Liberal Arts

Computer Science