John Long Email & Phone Number

Atlanta, Georgia, United States

Align with Sales to identify, qualify and ensure projects are relevant, accurately estimated and prioritized during the proposal phase. Manage all stages of the Service Solutions Delivery Cycle, related to partner engagements. Identify opportunities with customers and internal teams to optimize engagement profitability. Draft Statements of Work, and.

Atlanta, GA

• Utilizing my expertise, I expanded the technical capabilities of Norwin Technologies through the management of solutions delivery practices where I grew the department to a staff of over 15 engineers. Ultimately, this.
• Facilitated the design of pre-sales architecture for technical solutions and preparing customer statements of over $500K per month.
• Spearheaded the development and implementation of key technical solutions that produced significant increases in quarterly revenue from $75K to over $1.6 million for the company portfolio.

Greater Atlanta Area

• As the Services Operations Manager, I provided leadership to the organization through the management of specialized data center solutions and for the delivery team, thus producing substantial financial results for the.
• Enhanced productivity for the company that increased annual contributed income by $1.5 million by streamlining operational processes and personnel roles.

Atlanta, GA & Mclean, VA

• I began my career with EMC Corporation as a Backup and Recovery Practice Manager. During my time in that role, I leveraged by knowledge and leadership to build backup and restore related services that reached over $1.
• Transitioned the Federal Division from a district model to a practice model, which increased the average utilization of each engineer by 25%.
• Employed Six Sigma methodologies which were adopted companywide, and standardized customer project pricing to increase consistency and boosted bet profits by 10%.
• Implemented customer data center solutions for high profile clients and agencies, including the Executive Office of the President, United States Treasury, the Internal Revenue Service, Caterpillar, AT&T, and Home Depot.

Atlanta, GA

• As Vice-President of Information Technology, I directed IT staff that consisted of software developers, computer analysts, data entry operations, and system administrators to support the daily operations of the company.
• Maintained critical IT systems to ensure regulatory compliance through careful monitoring for optimal performance.
• Demonstrated leadership through developing process improvements that significantly reduced annual operating expenses by $700K per year for the IT department.

Atlanta, GA & New Orleans, LA

As Director of Technical Operations, I directed all IT-related activities associated in the startup of a new corporate venture into 100% digital wireless cable television and managed the day-to-day operations of cable television head-ends / data processing centers in Atlanta, GA and New Orleans, LA.