John Long Email & Phone Number

Atlanta, Georgia, United States

Align with Sales to identify, qualify and ensure projects are relevant, accurately estimated and prioritized during the proposal phase. Manage all stages of the Service Solutions Delivery Cycle, related to partner engagements. Identify opportunities with customers and internal teams to optimize engagement profitability. Draft Statements of Work, and develop Level of Effort Estimates and other project documentation. Propose service solution recommendations and serve as the key point of contact for each owned opportunity as well as the escalation point for customer matters. Technical Program and Project Management for high-visibility projects, and direct leadership of delivery teams.

Atlanta, Ga

Utilizing my expertise, I expanded the technical capabilities of Norwin Technologies through the management of solutions delivery practices where I grew the department to a staff of over 15 engineers. Ultimately, this increased customer satisfaction by more than 30%. Also as Vice-President of Program and Technical Services, I was responsible for overseeing all aspects of post-sales, management of cross-functional teams in for projects, technical delivery engineers, and data center solutions tasks. The following are highlights from my contributions to the company…• Facilitated the design of pre-sales architecture for technical solutions and preparing customer statements of over $500K per month. • Spearheaded the development and implementation of key technical solutions that produced significant increases in quarterly revenue from $75K to over $1.6 million for the company portfolio.

Greater Atlanta Area

As the Services Operations Manager, I provided leadership to the organization through the management of specialized data center solutions and for the delivery team, thus producing substantial financial results for the organization. Through my work to demonstrate and promote exceptional customer service standards, I led the company to achieve a 15-point increase their average Net Promoter Score.A key accomplishment from this tenure includes…• Enhanced productivity for the company that increased annual contributed income by $1.5 million by streamlining operational processes and personnel roles.

Atlanta, Ga & Mclean, Va

I began my career with EMC Corporation as a Backup and Recovery Practice Manager. During my time in that role, I leveraged by knowledge and leadership to build backup and restore related services that reached over $1 million in sales each quarter within my first year. I provided expertise in presales consulting, architecture design, project estimations, and pricing for current and new clients. I was promoted to Senior Solutions Architect after two years. In this role, I was awarded EMC’s Platinum Player award multiple times for outstanding service standards towards company goals.In 2005, I was advanced to Senior Delivery Manager. Achievements during this tenure include…• Transitioned the Federal Division from a district model to a practice model, which increased the average utilization of each engineer by 25%.• Employed Six Sigma methodologies which were adopted companywide, and standardized customer project pricing to increase consistency and boosted bet profits by 10%.• Implemented customer data center solutions for high profile clients and agencies, including the Executive Office of the President, United States Treasury, the Internal Revenue Service, Caterpillar, AT&T, and Home Depot.

Atlanta, Ga

As Vice-President of Information Technology, I directed IT staff that consisted of software developers, computer analysts, data entry operations, and system administrators to support the daily operations of the company data center. Key achievements in this role include…• Maintained critical IT systems to ensure regulatory compliance through careful monitoring for optimal performance.• Demonstrated leadership through developing process improvements that significantly reduced annual operating expenses by $700K per year for the IT department.

Atlanta, Ga & New Orleans, La

As Director of Technical Operations, I directed all IT-related activities associated in the startup of a new corporate venture into 100% digital wireless cable television and managed the day-to-day operations of cable television head-ends / data processing centers in Atlanta, GA and New Orleans, LA.