John P. Email & Phone Number

Driven young professional with 5.5 years of expertise in healthcare reimbursement systems, project and datamanagement, and client services. Leverages strong interpersonal communication and critical thinking skills toefficiently develop and deploy solutions which benefit both the business and the community it serves.

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  Reimbursement Specialist

  Vanda Pharmaceuticals

  Sep 2023 - Present - Washington, District Of Columbia, United States

  - Oversaw billing and fulfillment operations for a $160M/year in revenue product in a highly regulated field.- Designed and executed new methodologies for the verification and organization of client data, resulting in an 18% increase in workable new cases.- Maintained a 76% market share two years after the launch of product alternative, beating expectations by 46-51%.- Improved cross-functional communication processes between various corporate partners to decrease the amount of time needed for clients to access product by 30%.- Increased customer value by 30% per month through the early replenishment of product and propertracking of client information.- Spearheaded the implementation of the company’s client information verification processes for its newest product in coordination with strategic leadership, averaging a 24-hour turnaround to clients receiving product.- Generated and presented progress reports on various KPIs to superiors, department heads, and C-Suiteexecutives.- Assessed 30+ contract employee workloads and reallocated resources as needed in response to changes in demand for the completion of various tasks and projects to improve team efficiency.- Assisted in the onboarding and training process for all new contract employees.

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  University Of South Carolina

  Psychology