John P. Scott, Pmp, Csm Email and Phone Number
John P. Scott, Pmp, Csm work email
- Valid
- Valid
- Valid
- Valid
John P. Scott, Pmp, Csm personal email
John P. Scott, Pmp, Csm phone numbers
John Scott (johnpscott@ctspartners.net) is a senior consultant and certified PMP with more than 25 years of experience in Information Technology. His career has focused primarily on planning, designing, implementing and supporting IT and Unified Communications solutions, with specialties in Contact Centers and Smart Buildings. Mr. Scott has been engaged as a trusted advisor by many Fortune 500 firms to lead complex and critical infrastructure projects. His ability to successfully deliver projects within established time and budget parameters coupled with a laser focus on customer service has won him many extended and repeat engagements.• Managed implementation of Tenant and Base Building technology, cabling infrastructure, Security, A/V and smart building systems for Deutsche Bank, Fannie Mae and Cove Property Group. Manage compliance with Cyber Security policies and controls.• Managed teams of vendors, contractors, consultants and client staff to implement technology systems and Data Centers at new and renovated office space for Fannie Mae, Kramer Levin, ABN AMRO, McKinsey and many other firms.• For VNSNY, managed the conversion of a 500 seat Contact Center from Avaya to Cisco with Call and Screen Recording, and a WFM system• Implemented Contact Centers in EMEA, APAC and LATAM regions• Developed processes and organizational models to effectively deliver technology services at Estee Lauder, AICPA and AT&T, including the implementation of knowledge management systems, service desk management systems, and a broad array of IT Policies.SKILL SUMMARY: Creative problem solving, verbal and written communication, executive presentations, discovery sessions, relationship building, customer service, team building, mentoring, leadership, process improvement, technology operations, budgets, vendor management, bid process, data center, cabling, infrastructure, smart buildings, program planning strategy and schedule, risk time and resource management, MS-Project, Visio, Power Point
Cts Partners
View-
PresidentCts Partners Dec 2005 - PresentOldwick, New Jersey, UsJohn is the co-founder and President of CTS Partners, a NY area IT Consulting and Staffing firm. John’s primary focus is technology consulting, while his partner manages the Perfect Resource staffing division.
-
Project Manager, Base Building TechnologyCts Partners Oct 2018 - Aug 2019Oldwick, New Jersey, UsPart-time assignment coordinating network and cabling requirements for all base building technology systems at new 26 story tower in Hudson Yards: LAN, Carrier Services, Cable Infrastructure, BMS, Security, AV, Lighting Control, Electric Metering.
-
Project Manager, Xyster Consulting, Fannie Mae Relocation ProjectCts Partners Mar 2017 - Mar 2018Oldwick, New Jersey, UsProject Manager for the implementation of all technology infrastructure at a 800,000sf newly constructed office tower in Washington, DC. Responsibilities include managing the construction of the data center and IDF’s, and dual Points of Entry for 5 telecommunications carriers from the manhole into the building. Responsible for implementation of core WAN, WLAN and LAN systems; Market Data services; 200 seat Trader Floor; extensive Audio Visual systems in conference rooms and Executive Conference Center.Coordinate activities of General Contractor, Electrical Contractor, Low Voltage Contractor, Security, A/V and all technology vendors. Develop bid for workstation hardware purchase and installation for 5000 seats and assist Procurement in evaluating the bids and negotiating the contract.Manage employee relocations, including the installation of workstation hardware (dual monitors, docking station, mouse/keyboard/camera).
-
Project Manager, Building Management NetworkPts - People | Technology | Space Feb 2020 - Mar 2023New York, UsRetained on contract to manage the design, vendor selection process and implementation of a network dedicated to building automation systems at 860,000 SF of renovated office space in 1 Columbus Circle, Manhattan. -
Vice President Services DeliveryVesuvitas Contact Center Solutions Group Jan 2019 - Apr 2021Fort Lauderdale, Florida, UsResponsible for developing and managing customer facing functions, including Project Management and Professional Services for Contact Center implementations and consulting. Managed CCaaS vendor selection engagement for $11b bank. Deliverables included Discovery Sessions, Current and Future State reports, Gap Analysis, RFP creation, bid process and vendor selection.Also managed the implementation of a Five9 based TCPA Dialer for an Oklahoma based bank and the migration from a premise based Contact Center to a Five9 solution for a New Jersey based bank. -
Strategic Advisor/Project Manager - Global Voice ServicesEstee Lauder 2006 - Jan 2017New York, Ny, UsInitial consulting assignment at Estee Lauder developed into a trusted advisor role in strategic technology decisions, implementations and staffing needs. Successes at Estee Lauder include the reengineering of the processes for providing telecommunications support to over 750 retail locations, including the development of new processes, work tools, activity tracking and reporting systems, as well as improved processes with key vendors such as AT&T, Sprint and Black Box. All processes were meticulously documented in a new Operations Manual. Supported over 20 Contact Centers across the globe including system upgrades, capability enhancements, call flow design, SIP trunking, Audio Codes Gateways and Auto Attendants, and Business Continuity design, implementation and support. Other projects include:• Manage the migration of 700 users at 3 Minnesota sites from Nortel to Skype for Business, including the conversion of 6 Contact Centers with 80 Agents to Netcall 59r Contact Center. Also implemented Redbox Screen and Call Recording system with Quality Management• Designed and managed the implementation of 10 Contact Centers across EMEA, APAC, LATAM and North America for Human Resources, using AT&T’s GIS toll free services, Avaya, Siemens and Netcall Contact Centers• Designed and implemented 5 Contact Centers in North America using Netcall 59r, Skype for Business and SIP trunking• Managed the core of a long-term project to convert from an Individual to a Corporate Liable wireless program, including development of the corporate Policy, selection of a Wireless TEMS vendor and development of the Communications, Chargeback, Support and Implementation plans. .• Managed nine month project to evaluate and select a vendor for long-term global VoIP deployment. • Managed vendor selection and provided project oversight of a 200 seat Hosted VoIP solution implemented in Australia. -
Senior Project ManagerBusiness Technology Partners Aug 2003 - Dec 2005New York, Ny, UsSENIOR PROJECT MANAGER Managed technology projects and contributed to the firm’s business and marketing strategy. Served as Account Manager and project manager for clients including Kramer, Levin, Naftalis and Frankel, the City of Jersey City, Apollo Management Group, Miller Tabak Roberts, Ruben Museum of Art, and Intrepid Sea-Air-Space Museum. Developed and maintained client relationships at assigned accounts. Managed technology implementation for 300,000 sq.ft. of renovated class A Manhattan office space and relocation of 800 users, including new data center and cabling infrastructure. Developed technology and operations strategy for disaster-recovery and business-continuity plans for Miller Tabak Roberts, Apollo Management, and Integrated Finance Limited. Directed the design, selection, and implementation of Avaya IP PBX and Cisco Call Manager. Managed implementation of all carrier services. Coordinated all carrier services installation and DID porting. Led implementation of WAN between three Apollo sites. Coordinated installation of LAN and desktop technologies for multiple clients. Managed design and implementation of A/V and security systems. Evaluated existing telecommunications network and physical infrastructure for 12 Jersey City sites for the City of Jersey City. Established formal internal Help Desk and developed processes for outsourced IT services business. Increased billing at existing accounts by 15% through development of trusted relationships and by ensuring the highest levels of customer service were provided. -
Senior Manager, Technology OperationsAmerican Insititute Of Cpa'S Jun 1998 - Feb 2002SENIOR MANAGER, TECHNOLOGY (1999 – 2002)Directed technology strategy and management of the corporate data center, the AS400 system, LAN and WAN, desktop technologies, Service Desk, and telecommunications. Managed a staff of 25 and a $10M annual budget. Managed Service Desk overhaul initiative including implementation of the Netkeeper call tracking system. Achieved major service improvements; improved first-call resolution from 50% to 80% and customer satisfaction levels from 60% to 85%; reduced daily open tickets by 60%. Restructured technology team to maximize productivity in new server-centric IT environment. Improved efficiency and service quality by developing service level agreements, customer satisfaction processes, and formal IT standards. Used ISO9000 framework to improve user support processes. Directed launch of new internet data center, including vendor negotiations and internal 24x7 support. Managed all data center operations, including security, physical environment, cabling infrastructure, system backups and offsite storage, and system maintenance (PBX, LAN, servers, and AS400). Led business continuity planning and management, including yearly tests at IBM’s Sterling Forest facility. Co-chaired information security task force that implemented stringent network security procedures and instituted a new corporate security policy.TELECOMMUNICATIONS MANAGER (1998 – 1999)Managed telecommunications for four sites with 700 users. Administered operating budget of $2M and oversaw advanced call center technology, and voice, data, and video networks. Achieved annual savings of $100K+.
-
Senior Project ManagerWalsh-Lowe Jan 1994 - Jun 1998SENIOR PROJECT MANAGER Managed relocation projects for major corporate clients; developed technology migration strategies, coordinated vendors and client staff, and acted as technology liaison to construction team at new office space. Relocated more than 3,500 users without a single service disruption, including all voice and data services. Coordinated installation of PBXs, Centrex, voice mail, IVR and trader telephone systems, and cable infrastructure as well as SONET, campus-based fiber optics, SDN, and advanced T-1 and 800 services.
-
Site Telecommunications ManagerAllied Signal Inc 1992 - 1994Directed telecommunications strategy for campus based corporate headquarters, managing an outsourced team that supported 1,500 users. Oversaw an annual operating budget of $4M. Dramatically improved cost accountability by creating an internal charge-back system. Designed and implemented Call Center for Corporate Benefits. -
Avp - Telecom/Contact CenterChase Manhattan Bank 1990 - 1992SECOND VICE PRESIDENT, TELECOMMUNICATIONS MANAGERDesigned, implemented and managed all telecommunications technologies for the new Chase Information Center (call center). Supported LAN services and applications, managed conversion to ISDN, and directed network contingency planning.
John P. Scott, Pmp, Csm Skills
John P. Scott, Pmp, Csm Education Details
-
Stevens Institute Of TechnologyInformation Technology -
Rutgers UniversityBusiness Administration
-
St. Mary High School
Frequently Asked Questions about John P. Scott, Pmp, Csm
What company does John P. Scott, Pmp, Csm work for?
John P. Scott, Pmp, Csm works for Cts Partners
What is John P. Scott, Pmp, Csm's role at the current company?
John P. Scott, Pmp, Csm's current role is Project Manager: Cloud Contact Center Solutions, IT Infrastructure and Smart Building Networks.
What is John P. Scott, Pmp, Csm's email address?
John P. Scott, Pmp, Csm's email address is js****@****ife.com
What is John P. Scott, Pmp, Csm's direct phone number?
John P. Scott, Pmp, Csm's direct phone number is +190860*****
What schools did John P. Scott, Pmp, Csm attend?
John P. Scott, Pmp, Csm attended Stevens Institute Of Technology, Rutgers University, St. Mary High School.
What skills is John P. Scott, Pmp, Csm known for?
John P. Scott, Pmp, Csm has skills like Data Center, Avaya, Project Management, Itil, Telecommunications, It Management, Vendor Management, Outsourcing, Strategy, It Operations, Voip, Management Consulting.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial