John Connell Email & Phone Number

Customer Relations

Greater Boston Area

Performed director of operations duties for Tedeschi Food Shops during transition to 7-Eleven back-office system in December 2016. Collaborated with all other departments in planning/implementation of transition plan, including scheduling training programs for all store operators (six weeks) and all field consultants (six months).

Managed 95 to 105 diverse corporate/franchise stores, including gasoline, food service, and deli operations, as well as personnel development, payroll, profit forecasting, and budgeting. Collaborated with marketing department to develop, evaluate, and execute merchandising programs. Oversaw promotional executions, including proper stock levels, displays.

Directed daily operations for five divisions of 45 to 50 corporate stores. Consistently produced positive sales trends and profits. Managed company gas operations, including supplier contracts and daily pricing. Implemented merging of corporate and franchise business models. Reduced merchandise shrink by over 40%. Maintained cash shortages at level of less.

Rockland, MA

Training and Development Manager, 2002-2003. Planned personnel development at all levels. Integrated best practices of Store 24 Inc. Organized and facilitated training, including computer instruction, for all company positions. Created training materials. Collaborated on conversion of POS and back-office systems from PDI to Pinnacle during rebranding to.