John Ramirez Email & Phone Number

City Of Los Angeles Department Of Building And Safety

Providing technical expertise and assistance in the design, development, testing, and implementation of an online fee calculator application and related parts of to ePlanLA and BuildLA initiatives.

South San Jose Hills, California

Providing high-quality IT Services at a reasonable cost. ● Full stack development using PHP, Javascript, jQuery, HTML5, MySQL, and CSS3● Planning, maintaining, and deploying scalable servers on various platforms and environments● Developed with and maintained Wordpress, Drupal, Pyrocms, and Joomla● LAMP setup and management in AWS and other cloud platforms● Small office technology setup and management

Anaheim, Ca 92805

● Successfully launched 3 new annual Events● Manage all I.T. and I.S. needs for office, events, developers, and external hosting● LAMP and Windows Server setup, management, and web development on various platforms● Contract negotiations with venue and outside vendors keeping event costs low● Marketing research, planning, and execution.● Oversee event budget preparation, forecasts, and final cost reports for all managed volunteer andrelevant vendors

(Remote) Auckland, New Zealand

Lead/member of various development teams.● Development using PHP, Javascript, jQuery, HTML5, MySQL, CSS3, C#, MSSQL, .NET, and ASP● Planning, maintaining, and deploying of scalable servers on various platforms and environments● Developed with and maintained Wordpress, Drupal, Pyrocms, and Joomla● LAMP and Windows Server setup and management in AWS and other cloud and VM platforms● Creating site layouts and UX from design concepts

Pasadena, Ca

Responsible for all IT operations, budgeting, and infrastructure. Limited coding responsibilities.● Developed proof of concept of video DRM technology to be used with HTML5 and mobile content● Setup and management of LAMP and Windows Server IIS, MSSQL, and Exchange.● Overhauled the development team’s process resulting in meeting deadlines from 0% to 100%● Maintained and developed projects in C#, MSSQL, .NET, and ASP● Negotiating pricing that resulted in reduced software, internet, backup costs by $54,000/year● Analyzed code developed by third party developers to insure quality and security standards were met● Implementing and managing migration for SIP, DS3, and Hybrid land/digital phone lines● Training company employees on current and new software usage

Culver City, Ca

Member of the Incident Management Team: tasked with the daily responsibility of monitoring network activityfor possible and actual disruption of service.● Rapid identification and response of service disruption● Internal and external communication of incident status, including detailed explanation of situation● Recognized for “WOW” customer service delivery on numerous occasions● Contributed to creation and refinement of team operating procedures● Handled support requests

Glendale, California

Responsible for operation of the Quality Assurance Burn Lab operations, personnel, and equipment.● Primarily responsible for the management and scheduling of all aspects of the burn lab’s operation● Increased the burn labs efficiency reducing turnaround times from days to hourso Developed scripts and tools in order to increase efficiency of the lab and reduce the need totrain Lead and Senior Testers in the use of 1 st Party compiling toolso Automated many of the labs day-to-day operationso Establish new policies and procedures helping maintain the burn lab’s efficiency● Management of build distribution schedule in order to meet test team deadlines● Troubleshooting and repair of first party equipment

Glendale, California

Responsible for ongoing training and supervision of the QA Testers. Assisting Lead Testers in management ofprojects, reports, and scheduling of testers.● Commended for both quality and quantity of output● Developed software and scripts to automate some portions of testing process● Assisted in management and upkeep of project’s bug tracking database● Mentored personnel on department policy, testing approach, and proper bug writing standards● Assisted with burn lab duties● Worked with development team to reduce mismanagement of project work time● Responsible for hand delivering of final product and testing of master copies on location

Glendale, California

Member of project team responsible for finding, reporting and tracking all possible issues with software to meetroll-out deadlines. Given additional responsibilities in assisting Lead Testers with various duties.● Created, used, and maintained test scripts● Assisted in managing test assignments● Multiple project management● Managed build distribution

Calabasas, California

Provided customer and technical support via phone, forums, and email. Member of project team responsible forfinding, reporting and tracking all possible issues with software to meet roll-out deadlines.● Developed a user interface and maintained customer keycode database and tracking system● Developed customer CD replacement tracking● Develop tools to assist in game monitoring and filtering of screenshots● Maintained an online knowledge base of issues

Greater Los Angeles Area

● Provide technical support via phone and email. ● Provided detailed instructions for resolving issues concerning E-mail configuration, DSN setup, ASP / HTML / Cold Fusion / Java Servlet errors) ● Contributed to a team raised customer satisfaction from 57% to 92% in 9 months ● Contributed to a team that maintained an average call time wait of under 2 minutes