John Baker Email & Phone Number

United States

Vermont, United States

• Initially hired as the Director of Network Infrastructure and User Support, demonstrating exceptional performance and leadership abilities.• Successfully promoted twice within three years, first to Director of IT and Facilities, then to the current role of Director of Campus Operations.• Responsible for overseeing Maintenance, Housekeeping, Housing/Rental, and IT Teams.• Manage departmental budgets in collaboration with the CFO, facilitating capital expenditure budgeting for campus and technology upgrades, and transitioning the college away from deferred maintenance.• Lead various projects for campus and technology repairs and upgrades, including: * Upgrading campus network infrastructure to fiber. * Replacing and configuring outdated network equipment with Aruba switches and access points. * Planning, implementing, and configuring technology to support the college’s transition to a hybrid learning model. * Overhauling the college’s water reservoir electric, structures, and controls to comply with state regulatory requirements. * Migrating the college from an outdated on-premises PBX to a cloud phone system, enhancing support for remote work policies and virtual learning initiatives. * Implementing a ticketing system for student, faculty, and staff-facing departments (e.g., IT, Maintenance, student services). * Worked with Cabot Creamery (Agri-Mark) to house Cabot’s temporary/seasonal employees utilizing the college’s unused dorms. • Cultivate and maintain relationships with vendors, contractors, and state agencies.• Actively contribute as a member of executive leadership, senior leadership, and staff management groups.

St Johnsbury, Vermont, United States

• Oversaw the technology needs for almost 200 end-users at Fairbanks’ two factories, St. Johnsbury, VT, and Meridian, MS. Including administrating all servers and networks for both locations.• Managed Fairbanks project to upgrade network cabling (CAT5e to CAT6) at their St. Johnsbury, VT, and Meridian, MS factories.• Upgraded all Fairbanks switches at their St. Johnsbury and Meridian factories from HP Procurve to Cisco SG300s and Cisco SG500s.• Upgraded and virtualized St. Johnsbury, Meridian, and Fairbanks corporate office (Kansas City) Active Directory, file, and print servers utilizing HP Proliant DL360s and DL380’s with Citrix XenServer 7.0.• Designed, implemented, and administered System Imaging Server utilizing FOG running on Ubuntu Linux.• Technical lead for many projects such as Fairbanks’ Password Self-Service project, Fairbanks’ Microsoft DirectAccess (Windows 2012 R2) implantation project, and St. Johnsbury factory security camera system upgrade project.• Assisted with project to move St. Johnsbury and Meridian factories phone system to VoIP (AT&T/Skype for Business)• Implemented and administered St. Johnsbury’s Barracuda 410 Web Gateway Security device.• Received a letter of recognition for performance during a technical crisis at the St. Johnsbury factory.• Received a monetary bonus and a handwritten letter from the owner of Fairbanks Scales for my performance during the wiring and network upgrade project at the Meridian factory.

St Johnsbury, Vermont, United States

• Assigned to NFP/Poulos Insurance where I provided level 1–3 support for 21 branch offices, 136 end users.• Administered Poulos' Mitel Phone System.• Administered Poulos' Active Directory, DNS, and DHCP Servers.• Administered Poulos' Windows Terminal Servers and Verafore AMS360 Servers.• Assisted with the project to migrate Poulos' end-users to new Exchange Servers and Domain.• Assisted with the project to upgrade all Poulos' branch office's networks.• Assisted with the project to upgrade all Poulos' end-users ' HP Thin Clients to Dell PCs and laptops.

Randolph, Vermont, United States

• Designed, implemented, and administered virtualization server utilizing Citrix XenServer.• Designed, implemented, and administered Network/Internet monitoring utilizing Spiceworks and The Dude.• Designed, implemented, and administered System Imaging Server utilizing FOG running on Ubuntu Linux.• Administered the district’s production and test Powerschool Servers (student information system) and the district’s Firstclass (Email) server.• Implemented and administered the district’s help desk server (Jitbit), the district’s backup server, the district’s Barracuda NG F300 and F100 Firewalls, and the high school’s Barracuda 410 Web Filter.• Administered the district’s Barracuda 300 Spam Filter and the district’s Aerohive (wireless) network.• Administered the district’s Active Directory, DNS, File, and Web Servers (Windows 2008 and Apple Server).• Provided desk-side technical support for all Teachers, Students, and Support Staff.• Performed hardware repairs on the district’s desktops, laptops, and servers.

Middlebury, Vermont, United States

• Assigned to Middlebury Union High School as the main Systems Administrator supporting over 250 workstations, 10 Servers, and 50 end-users.• Designed, implemented, and administered virtualization server utilizing VMware ESXi.• Designed, implemented, and administered Network/Internet monitoring, Proxy server utilizing Untangle (Linux).• Designed, implemented, and administered System Imaging Server utilizing FOG (Linux). Build workstation images for over ten different system models.• Developed Access Database for asset management and tracking of all MUHS’ technical equipment.• Deployed and administered MS System Center Essentials to monitor network systems and administer OS updates and patches.• Administered the High School’s Active Directory, DNS, File, and Web Servers (Windows 2003 and 2008).• Administered MUHS’ Symantec Endpoint Server.

Marlton, New Jersey, United States

• Provided system and network support for Graphical Interface business and home clients in the Greater Philadelphia area.• Planned, implemented, and provided support Active Directory and Exchange Servers.• Planned, implemented, and provided for support Blackberry Servers and Devices. • Planned, implemented data backup, and disaster recovery services. • Provided anti-virus and data recovery services. • Provided phone and remote desktop support for Graphical Interface clients. • Responded to emergency system/network situations and maintained an on-call status for Graphical Interface clients.

King Of Prussia, Pennsylvania, United States

• Assigned to The Shire Corporation to assist with a corporate-wide Laptop rollout.• Backed up all data on the end user’s old laptop. • Imaged new systems and restored the end user’s data. • Provided desk side support and training to end-users when needed.• Assisted with inventory tracking and stocking.

Hartford County, Connecticut, United States

• Provided level II desk-side support for the Diageo Corporation.• Provided level II hardware/software support for Amtrak field service employees.• Provided level II hardware/software support for Avaya field service employees.• Assigned to Kohls and The Gap project to upgrade and install IBM Point of Sale systems.• Assigned to Linens ‘n Things project to upgrade POS Systems and Servers.• Assigned to the Dominos project to install Cisco Routers and DSL Modems.• Assigned to BMW’s APC UPS Upgrade rollout project.

Walnutport, Pennsylvania, United States

• Was contracted to PPL Corporation’s Help Desk that was located in Allentown, PA.• Entered Help Desk requests and solutions through HP Openview Service Desk.• Analyzed problems and sent technicians as needed.• Gave up-to-date information to users regarding software and hardware changes.• Supported PPL’s conversion rollout from Windows 2000 to Windows XP via the Help Desk.• Assisted end-users with remote connections. (VPN) to PPL’s corporate network.• Managed user accounts and passwords in PPL’s Windows, A/S 400, and Nortel environments.• Performed duties as “Corporation Communicator.” The Communicator’s primary duties are to gather information on any corporate server or network outages and severe weather, then pass on the information to corporation management via phone, pagers, email, and Intranet. • Received a “Kudos Award” for performance.

Wind Gap, Pennsylvania, United States

• Administered Accu-Find’s IIS and Apache Web Servers.• Handled DNS, Email, Web, and News support requests from Accu-Find clients.• Maintain an on-call status for emergency network/system and support.

Walnutport, Pennsylvania, United States

• Assigned to State Farm to help with their rollout of new desktops, laptops, and printers for State Farm’s Agents in the greater Allentown, Pennsylvania area. • Assisted with a Home Deport project to replace Cisco WLSEs in Pennsylvania and New York.• Assisted with a Wal-Mart project to install Adaptec FireConnect 4300 cards in the store’s Dell Servers. • Assisted with a Borders project to replace CD-ROMs with DVD-ROMS in the store servers in the greater Philadelphia area.

Palmerton, Pennsylvania, United States

• Administered PenTeleData’s DNS Servers.• Administered PenTeleData’s IIS and Apache Web Servers.• Administered PenTeleData’s Mail Servers.• Handled technical support calls from PenTeleData Co-workers.• Handled DNS, Email, Web, and News support requests from PenTeleData clients.

Whitehall, Pennsylvania, United States

• Worked in Circuit City’s Expansion Department.• Performed product stocking and inventory duties.• Assisted Circuit City’s customers with their technical needs.

Allentown, Pennsylvania, United States

• Contracted to Lightspeed Technologies.• Provided system support Lightspeed’s network.• Implemented Active Directory and Exchange 2000 for the Dauphin County Library System.• Implemented Active Directory and File Services for Sova, Inc.• Provided system support for Digital Freedom Internet Services.

Chester, New Jersey, United States

• Was head of Grafica’s IT Department.• Was responsible for hiring and dismissal of IT employees.• Was responsible for all IT employees’ yearly reviews.• Handled the IT Department budget forecast for the year.• Established Grafica’s Technology Steering Committee. • Implemented and administered all Routers, Servers, and Firewalls. • Established and maintained all hardware and software vendor accounts.• Administered Merlin Phone System and Octel Voice Mail System. • Maintain an on-call status for emergency network/system and support.• Implemented and administered Grafica's backup solution utilizing.• Designed and built the complete backend for Grafica.ECRM (Division of Grafica).• Consulted on technical issues on various projects for Grafica's clients.• Received five ACE Rewards for performance (nominations for employee of the month).• Received monetary reward for performance.

Irving, Texas, United States

• Implemented and administered new help desk, hardware and software auditing, inventory systems, purchase order system solutions.• Implemented and administered a T1 "pipe" to the Internet utilizing a Cisco 1720 Router. • Implemented and administrated a three-node Frame Relay, utilizing Cisco 1720 and 2620 Routers.• Established and maintained all hardware and software vendor accounts (Dell, Insight, CDW, Data Comm, NECX, and McAfee). • Administered Instant Auto's LAN.• Designed and administered Instant Auto's WAN.• Administered Instant Auto's NT and Exchange Servers.• Assisted with the administration of Instant Auto's phone system that ran on an NT 4.0 platform.• Provided desktop support for corporate local and remote end-users.• Maintain an on-call status for emergency network/system and support.

Green Bay, Wisconsin, United States

• Rebuilt and administered all of ZyQuest's NT and Exchange Servers. • Configured all ZyQuest's Netgear ISDN Routers.• Implemented and administered a VPN solution utilizing a Compatible Systems VPN Router. • Performed daily administration of LAN and WAN. • Provided desktop support for end-users. • Implemented and administered a new help desk solution for end-users. • Consulted on system, network, and Internet projects for ZyQuest clients. • Responded to emergency system/network situations and maintained an on-call status for ZyQuest's clients.

Ventura, California, United States

• Researched, planned, and implemented a new log analysis solution for Internet, Intranet, and Kinkonet including the re-hosting of kinkos.com.• Member of the core team and technical lead for the re-design/re-hosting project of kinkos.com and kinkosaccess.com. • Participated in the core team to upgrade Kinkonet.• Research new web tools for kinkos.com.• Administered NT and UNIX servers in Kinko's R&D Lab.