Manager of Product Development, Engineering, Operations and Delivery. For family reasons, I have temporarily disengaged from my historical biz path (see summary).

Technical management and direction of new customer implementations and changes of service involving all products and services including integrations with partner platforms / releasesStaging and Deployment of major software releasesDatabase scripting and configuration (Oracle and SQL Server)Product and technical training to various teams within the CompanyAdvanced level technical support, research and troubleshooting

On-going Industry and Market Research (including competitor analysis), evaluations of customer feedback from direct follow-up and research, and factoring information from our Customer Advisory Board to define product direction and provide recommendations to senior managementDocumentation and communication of detailed business requirements for the majority of the Company's primary productsCreation of detailed long-range Product Plans that considered multiple feature releases Maintained strong coalitions with Software Engineering, Project Management and other technical teams to accomplish on-time quality feature releasesDevelopment of Product documentation including: Data and other Integration Specifications for dispatch system providers, customers and third parties; User and Operational Instructions and GuidelinesProduct Release notes, "How To" documents, EULA's, system requirements, etc.Sales slicks, demo scripts and other Sales collateralCreated and presented formalized Training Courses for 1) customers at annual conferences, 2) the Sales Team and others at periodically scheduled events and 3) customized training to internal teams at request Sales Support: Demos, Conference Calls, Vendor Conferences and special market opportunitiesBusiness Relationship Manager for Electronic Content Capture partners Prevalent and OpenText

Served in a capacity of a senior/lead developer creating and enhancing software for projects of any level of complexity and for multiple platforms (Windows, AS/400, Oracle, SQL Server).Responsible for leading a team of software engineers in the analysis, design, coding and unit testing of assigned development projects.Consultant to large carrier customers - Swift Transportation, Schneider - Trans. and Logistics companies, Werner, C.R. England, YRC subsidiaries, Central Refrigerated, LandStar, etc.In the role of Solutions Architect, designed solutions for product requirements providing detailed instructions ("blueprints") to systems engineers, database developers and network engineers.